Position Summary/Purpose
Responsible for evaluating the effectiveness and compliance of the Quality Control System.
Essential Functions
The following is a list of essential functions, which may be subject to change at any time without notice. Management may assign new duties, reassign existing duties, or eliminate functions of the position. To perform the job successfully, an individual must be able to perform each essential task satisfactorily.
- Analyze data and determine factors to assist other functions in developing corrective action.
- Develop and maintain a defect prevention system.
- Communicate quality issues to management.
- Conduct internal audits for compliance with the quality management system (QMS).
- Conduct product and manufacturing process audits.
- Assist the Quality Manager in preparing and establishing procedures and work instructions for the improvement of the quality management system.
- Review new product specifications and changes to existing specifications and advise as to the plant’s ability to copy and review gages and masters for new products and specification changes prior to production.
- Upgrade and implement quality management system changes as required.
- Assist customers with returns, analyze customer complaints, and determine corrective action required to prevent reoccurrence.
- Visit customer plants to expedite the resolution of quality problems.
- When applicable, provide a corrective action report to the respective customer and management.
- Review quality systems and assure compliance (e.g., “P” charts, SPC, Control Plans, Calibration).
- Establish sampling plans and analyze results for incoming, in-process, and final inspection techniques.
- Study the effectiveness of present inspection techniques and keep informed of new ones.
- Coordinate and lead the manufacturing team with structured (8D) problem-solving.
- Documentation management where required (e.g., PPAP, Non-conforming, 8D’s, Warranty)
- Aid vendors in clarifying specifications and resolving complaints.
- Conduct quality system reviews at vendor facilities.
- Assist training needs for supervision, inspectors, and operators as related to quality and SPC.
- Serve as a member of APP (APQP) Programs.
- Monitor customer scorecards.
- Monitor relevant customer-specific requirements and ensure compliance.
Universal Expectations
- Authority to stop production or shipments when suspect parts are found and responsibility for the quality of parts produced.
As relevant to the job, functional knowledge, and utilization of Carter Fuel Systems Quality Management System (QMS) in accordance with the ISO 9001 and IATF 16949 Standard.
As a condition of employment, the employee is expected to comply with our safety policies and procedures.
Employee is expected to reuse and/or recycle work materials and not pollute the environment. *Employee must comply with the Company’s environmental policy and procedures and with all requirements of the environmental management system in accordance with the ISO 14001 standard.
Ability to work a full-time schedule.
Skills and Competencies
ISO 9001, IATF 16949 Internal Auditor
AIAG: SPC, MSA, APQP/CP, PPAP, FMEA
AIAG: Special Processes (CQI-9, CQI-11, CQI-12, CQI-15, CQI-17, CQI-23)
AIAG: CQI-19, Sub-Tier Supplier Management Process Guidance
Structured 8-Step (8D) Problem Solving
Statistical Sampling Plans
Caterpillar/Perkins BIQ Stop
Risk Analysis
Effective Communication, Organizational, and Problem-Solving Skills
Knowledge of MS Office (Excel, Word, Outlook)
Ability to Multitask
Education/Experience/Certifications
High School Diploma / GED (Required)
A bachelor’s degree or an associate degree combined with two years of relevant experience; or a combination of education and experience equivalent to these requirements.
5+ years’ experience (Preferred)
ASQ certification (preferred)
Physical Demands
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Regularly required to sit, talk, stand, walk, use stairs, stoop, kneel, and hear.
- Requires hand dexterity.
- Frequently lift and/or move up to 25 lbs.
- Specific vision abilities – close vision, distance vision, peripheral vision, depth perception, and ability to adjust foc