Hardware Engineer

Job#: 2047610

Job Description:

Key Responsibilities

System Administration

1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.
2. Helps maintain the integrity and security of servers and systems.
3. Maintains system documentation.
4. Interacts with users and evaluates vendor products.
5. Coordinates hardware and software installation and provides backup recovery.
6. Monitors policies and standards for allocation related to the use of computing resources.
7. Participates in systems testing and documents results.
8. Provides advice and training to end-users.
9. Maintains current knowledge of relevant technologies as assigned.
10. Monitors IMS and reports incidents with directives.
11. Monitors AMs/DMs to determine possible impacts to operations of services.
12. Monitors and cleans up orphaned tickets.
13. Monitors and enforces compliance of Incident Management Policy.
14. Maintains Incident Management policy.
15. Works to improve situational awareness.
16. Monitors and facilitates resolution of tickets older than 30 days.
17. Monitors and facilitates tasks for the Problem Management team.
18. Controls, disseminates, and monitors ticket queues.
19. Drafts Service Maintenance/Outage/Restoral Announcements.
20. Facilitates the creation and submission of after-action reports for major incidents and outages when applicable.
21. Communicates and coordinates with Incident Managers and/or representatives from other contracts when necessary.
22. Exercises independent judgment and decision-making.
23. Participates in special projects as required.

Property/Asset Management

1. Develops and implements system improvements, processes, and procedures necessary to manage and protect government and corporate property investments; supervises assigned staff.
2. Ensures timely receipt, acquisition, identification, documentation, maintenance, inventory, movement, and storage of property.
3. Ensures proper disposition of obsolete and excess assets.
4. Participates in the taking of physical inventories and provides a quarterly inventory report.
5. Ensures that periodic reviews are completed to verify that appropriate custodial organizations properly maintain and use property, and that records are properly maintained.

Testing

The ideal candidate will support software testing, QA, and CM activities. Reviews and evaluates software products and systems to ensure adherence to company and customer quality standards. Develops software/systems testing procedures and conducts tests.

1. Works with software developers and engineers to understand requirements, identify test scope and acceptance criteria for release components.
2. Follows QA release checklist.
3. Provides QA input to improve installation guides and general deployment documentation.
4. Develops and updates technical documentation such as test reports.
5. As needed, provides other QA related and Configuration Management (CM) support.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.