Engineer, Application Engineering

Overview:

At ICE, we never rest. We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets.

The Application Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator, Axway), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau). This Engineer will create and maintain availability and high-performance of various applications in mixed UNIX and Windows development, in both non-production and production environments. This role will also perform root cause analysis of problems, select and implement automation tools, and actively participate in deeply technical discourse.

Responsibilities

1. Design, plan and implementation of integrated solutions
2. Tune systems for maximum available performance
3. Respond to and assist in production operations in a 24/7 environment
4. Troubleshoot and resolve issues both proactively and as discovered
5. Application support and administration for SWIFT, IBM MQ, Sterling Integrator, File Gateway, Tableau and other applications
6. Manage application configurations, patch levels and evolution paths
7. Provide technical analysis, resolve problems, and propose solutions
8. Provide support to and coordinate with developers, operations staff, release engineers, and end-users
9. Educate and mentor team members and operations staff
10. Participate in a weekly on-call rotation for after-hours support and change events

Knowledge and Experience

1. Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology
2. 3+ years proven experience with third party application support
3. Strong initiative to learn and assimilate new software/technologies and improve business processes
4. Demonstrated fundamental knowledge of Linux Operating Systems (RedHat variants)
5. Demonstrated fundamental knowledge of Windows Operating Systems (2019+)
6. Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.)
7. Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
8. Functional scripting knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others)
9. Top-tier analytics and problem solving
10. Ability to work in a fast-paced service-oriented team environment
11. Customer focused, and dedicated to the best possible user experience
12. Communicate effectively with both technical and business resources

Desired

1. Experience in automation tool development and methodologies, like Ansible and Puppet
2. Strong understanding of project management, organization, and time management
3. Experience with Sterling Integrator and MQ
4. Experience with Tableau
5. Basic understanding of SQL Database concepts (Oracle, MySQL)
6. Experience with LDAP systems

This role offers work from home flexibility of 1 day per week.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or other protected status.