Why You Should Join the Adoption Team
The Adoption team at Klaviyo is focused on enabling our customers to see more value by adopting additional features and products (e.g., SMS, CDP, Reviews, Push, Integrations, etc.). We work diligently to improve the rate at which customers are successfully activating new channels and gaining value from all aspects of the Klaviyo platform. Engineers on the Adoption team use data to discover opportunities for improvement, implement A/B tests to validate ideas, and work across the product to iteratively improve UX and educate customers. We are looking for great generalist software engineers with a focus on the frontend that have an interest in or experience with growing a user-base and building polished user-facing features.
How You Will Make a Difference
- In this role, you will implement user-experience improvements across the Klaviyo product.
- You will design and implement A/B tests to validate ideas, and interpret the results of A/B tests to inform iterative improvements to the product.
- You will collaborate with marketing, data science, sales, and engineering teams to discover areas for improvement, as well as engaging with customers directly to learn more about how we can better serve their needs.
- You will help us improve our development processes and mentor other engineers on the team.
- Working from our Boston HQ at least three days a week.
Who You Are
- Have a background in full stack software engineering with experience building and improving products, with particular emphasis on the frontend.
- Passionate about growing and improving a product daily using a data-driven mindset.
- Thrives in a startup/entrepreneurial type environment that is fast paced, customer focused, and strategic.
- Experienced with A/B Testing products with metric based goals to improve user experience and customer acquisition and success (nice to have)
Technologies we use (not exhaustive):
- HTML, TypeScript, JavaScript, React
- Python, Django, Celery
- MySQL, Cassandra, RabbitMQ, Redis
- Amazon Web Services (EC2, RDS, Aurora, etc.), Terraform, Ansible, Packer, and other DevOps tools