Senior Software Developer, Systems Software

Cayuse Holdings Senior Software Developer, Systems Software

Providence, Rhode Island

Company Overview

Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company.

Primary Focus

In this role, you will be responsible for managing and optimizing the ServiceNow Discovery module to ensure accurate and comprehensive discovery of configuration items (CIs) in our client’s IT environment. You will work closely with IT teams to configure and maintain Discovery schedules, troubleshoot issues, and ensure the effective integration of discovered data with the broader ServiceNow ecosystem.

Responsibilities

1. Configure, schedule, and manage Discovery jobs to ensure accurate and timely discovery of CIs across the IT environment.
2. Ensure seamless integration of Discovery data with other ServiceNow modules such as CMDB, Incident Management, Change Management, and Asset Management.
3. Maintain and optimize Discovery patterns, probes, and sensors to ensure efficient and accurate data collection.
4. Diagnose and resolve issues related to Discovery, including troubleshooting failed Discovery jobs and addressing data accuracy concerns.
5. Ensure the integrity and accuracy of data in the Configuration Management Database (CMDB) by validating and reconciling discovered data.
6. Implement and manage Service Mapping to visualize and understand service dependencies and interactions.
7. Manage and maintain the MID Server applications used for Discovery processes.
8. Leverage Common Service Data Model (CSDM) 4.0 principles to structure and manage data within ServiceNow.
9. Create and maintain comprehensive documentation for Discovery configurations, processes, and best practices.
10. Generate and analyze reports on Discovery operations, data quality, and CI status.
11. Work closely with IT teams and stakeholders to understand requirements, address issues, and optimize Discovery processes.

Other duties as assigned.

Qualifications

Minimum Qualifications:

1. 5+ years of experience in ServiceNow, with 2+ years managing and configuring ServiceNow Discovery.
2. Secret Security Clearance.
3. ServiceNow Certified Implementation Specialist - Discovery or similar relevant certifications preferred.
4. Self-starter with the ability to learn new tasks and skills.
5. Strong organization and communication skills.
6. Ability to multitask and have practical time management skills.
7. Team Player.
8. Strong analytical and troubleshooting skills.
9. Excellent verbal and written communication skills.
10. Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

Reports to : Vice President, Business Development

Working Conditions

Professional remote office environment. Must be able to work varying schedules and/or extended hours to meet business needs.

Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills.

Pay Range : USD $79.59 - USD $89.59 /Hr.

Location : US

ID : 102572

Category : Information Technology

Position Type : Full-Time Hourly Non Exempt