Vice President - DevOps Engineering Manager

Get to know the business

AIG General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. AIG’s Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.

The Global DevOps Engineering Organization is responsible for overall DevSecOps enablement and plays a key role in the successful implementation of AIG's products and features for our customers. We deliver CICD services through collaboration, planning, engagement, and execution, working closely with diverse teams including Application Delivery, Business Operations, Technology Support, and Product Management. Our practice requires expertise that focuses on work item management, source management, quality and security gating, compliance, and continuous delivery best practices, enabling programs to work with multi-disciplinary teams and a global execution model. Technical competency in leadership combined with an OKR-based execution approach will ensure forward thinking, continual innovation, and the ability to adapt to disruptive technology such as Micro-Services, Cloud Native, Omni Channel products, and operating models with CI/CD enablement, cloud operating experience, and stakeholder management as the basic premise.

The DevOps Engineering Manager is critical to the success of strategic initiatives delivery enablement. In addition to overall delivery management capabilities, a deep understanding of DevOps practices and principles, solutions, frameworks, and continuous delivery capabilities is required. This specialization is important as this capability serves as thought leaders in addition to management skills to ensure continuous improvement and alignment with market trends and capabilities.

What you need to know:

• Responsible and accountable for the overall CICD enablement, issue escalation and closure; strategic direction and the implementation of the GI target operating model and governance.
• Ability to lead one or multiple strategic initiatives in a distributed multi-vendor environment.
• Work closely across peer groups to manage and implement all aspects of DevOps governance, including interface with senior executives/CIOs, program management teams, finance, and sourcing.
• Focus on continuously improving operating efficiency through value streaming and pipeline data insights.
• Actively manage SOW, work orders, and the global resource pool to meet the DevOps budget construct.
• Implement organizational model, governance, and engagement processes to support continuous delivery enablement.
• Provide strong monitoring and oversight of a distributed organization in collaboration with peers and strategic sourcing partners.
• Great attention to detail and strategic thinking with flexibility to oversee simultaneous programs.
• Extensive knowledge of the DevOps toolchain such as Rally, Jenkins, Selenium, Java, Git, SonarQube, Artifactory, GitHub Actions.
• Drive technical strategy for test automation framework and work with peers to implement that strategy. Research, evaluate, and implement sustainable and “at scale” CICD practices.
• Track overall progress and provide regular status updates to executive management and business unit CIO.
• Identify and lead the implementation of process improvement initiatives.
• Define CICD strategy for emerging technology.
• Experience with T&M, fixed price, and managed service engagement models with 3rd party vendors.
• Strong contributor to solution architecture (test solutions), continuous testing, and configuration management, digital, application testing (non-functional).

What we’re looking for:

• Implementation of CICD using various industry-standard commercial tools (GitHub, Jenkins, Artifactory, SONARQUBE, LIQUIBASE, Docker, AWS container services).
• Document, justify, and validate implementation details with customer-focused team.
• Write and maintain custom scripts to increase system efficiency and lower human intervention time on any tasks.
• Participate in the design of information and operational support systems.
• Communicate and coordinate with technical audiences and Sr Leadership on DevOps enablement and software engineering practices.
• Organize and lead release readiness through automation.
• Work closely with other Engineering leaders to cast and execute upon a vision for CICD processes and tooling that will maximize quality and increase delivery velocity.
• Define standards for CICD, documentation, and DevOps best practices.
• Lead and develop multiple DevOps engineering teams.
• Critically evaluate current CICD processes and tools to improve the product engineering and delivery experience.
• Define initiatives to improve CICD infrastructure, reduce technical debt, and minimize system complexity.
• Stay current with the latest developments in CICD technologies and open-source frameworks.
• Evangelize CICD platform and product capabilities with internal departments.
• 8+ years of DevOps engineering experience.
• 8+ years at Architect level with Infrastructure as code tools, such as Ansible (preferred) or Chef.
• 8+ years of experience in Cloud native development or IaC.

Clear Communication –
sharing accurate information efficiently, timely and respectfully.

Positive Energy –
being kind, solution-oriented, engaged, and optimistic.

Continuous Learning –
never settling, taking ownership, stepping into a challenge, and questioning the status quo.

Efficient Execution –
result-oriented and delivering quality work on-time with genuine care.

Expertise –
proficient and data-driven in your field of discipline.

Veterans are encouraged to apply.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG PC Global Services, Inc.