Technical Support Engineer (India or APAC Region)

Technical Support Engineer (India or APAC Region)

FlutterFlow, United States

Date Posted: 19 Jan, 2023

Work Location: San Mateo, CA, United States

Salary Offered: Not Specified

Job Type: Full Time

Experience Required: 3+ years

Remote Work: Yes

Vacancies: 1 available

As a Technical Support Engineer, you’ll work hands-on with our users to solve complex technical issues on building in FlutterFlow. This person is someone who loves solving problems and wants to learn everything possible about FlutterFlow.

This is a remote position, based in India or APAC region.

What You Will Work On

• Provide technical support to FlutterFlow customers via email and chat.
• Be a product expert and technical resource for FlutterFlow customers. You will answer questions on product features and help troubleshoot technical issues.
• Actively update and add to our online Knowledge Base. Create new help articles and update existing articles as product features or processes change.
• Identify emerging issues and provide feedback to the engineering team on common feature requests, bugs, and technical issues.

Who You Are

• 1+ years of experience with Flutter and Dart (this is a must).
• Technical background (e.g., engineering, computer science, etc.).
• Prior experience in customer support, customer success, or similar roles.
• You love helping people solve problems. You are empathetic and customer-focused.
• You have excellent communication (written and verbal) and documentation skills.
• You are highly organized and can prioritize competing priorities.

Bonus Points

• Some experience working with Google Firebase.
• You have used FlutterFlow and are familiar with our features.
• Experience with mobile app development.

Benefits

• Remote first team
• Generous salary and equity package
• Full Health/Vision/Dental benefits (US-based employees)
• Flexible Vacation / Sick Leave
• Flexible work hours

About FlutterFlow

Application Development Platform (Native Mobile + Web Apps)

Company Size: 11 - 50 People

Year Founded: 2020

Country: United States

Company Status: Actively Hiring