Systems Engineer

Job Description
Systems Engineer
Location: Ashburn, VA
Why CMCI?
CMCI provides management consulting and IT services that empower enterprises to achieve their business goals in today's highly competitive market. Our goal is to seamlessly integrate into each customer's organization to fully understand their business and technology needs. This approach allows us to quickly deliver high quality solutions while achieving the highest level of customer satisfaction on time and within budget. By choosing CMCI, you are choosing a company that can deliver business outcomes and mission needs in the most cost-effective manner and without sacrificing capability. As a part of CMCI's culture of loyalty and commitment to its employees, CMCI is committed to providing a tremendous career path by promoting employees to their highest potential.
Job Description
CMCI is looking for an Operations and Maintenance Systems Engineer with strong systems and software experience to support a complex DHS effort. In this capacity, the Senior Systems Engineer will provide operations and maintenance (O&M) support on a mission-critical program supporting the CBP Passenger Systems Program Directorate (PSPD). PSPD supports the Department of Homeland Security (DHS) and CBP critical missions, specifically screening and processing travelers at the ports of entry (POEs) into the United States. In this position, the Senior Systems Engineer will work with the application teams, end-users, PSPD Divisions, and other infrastructure teams to support production issues.
**This position REQUIRES onsite support in Ashburn, VA, 2 times a week**
Requirements
Primary Responsibilities
• BS/BA degree and 8 years of prior relevant experience or a Masters' degree with a minimum of 6 years of previous relevant experience; or 4 years of experience in lieu of degree
• Experience with supporting applications within the AWS Cloud environment
• Experience with troubleshooting application production problems and providing solutions promptly
• Experience with monitoring production applications and databases
• Ability to analyze recurring problems and initiate solutions for preventing reoccurrence
• Experience in supporting O&M 24x7x365 operations including nights, weekends and holidays
Knowledge of ticketing systems such as ServiceNow and JIRA
Desired Skills and Experience
• DoS Top Secret or DHS Full-BI
• Solid experience with monitoring tools Dynatrace, Splunk, Kibana, and Grafana
• Configuration of hardware devices
• Experience with Linux and Windows scripting. Software installation
• Experience with Agile/Scrum Methodology
Customer Requirements
Clearance - Ability to obtain and hold a public trust position and favorable suitability based on a CBP Background Investigation. Must be a US Citizen
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.