Manager, Specialist Solutions Engineering

Manager, Specialist Solutions Engineering

Hybrid or Remote

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Job Locations: Austin, TX

Why we are hiring

Cloudflare is growing year over year. We expand our platform and we continuously release new capabilities, features, and functionalities to meet our customer demands. To match our pace of innovation, we have Specialist Solution Engineers (SSEs) that support our customers and our field Solution Engineers teams, with a specific focus on individual solution areas (Application Services, Developer Services, Network Services, and Zero Trust Services).

These Specialist SEs are deep subject matter experts in their area of expertise. For this team, we are looking for a leader to develop and build out the team even further to support our growth ambitions.

What you’ll do as a Solutions Engineer Manager

As a Solutions Engineering Manager at Cloudflare, you’d be part of a diverse group of technically minded folks working together to bring our technology to our customers.

You will report to the Sr Manager of Specialist Solution Engineering and you will own the performance and development of the Specialist Solution Engineers on your team with accountability for Team Development, Operational Diligence, and Partnership with Sales to drive positive outcomes of customer opportunities.

To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering, Customer Success, and Customer Support teams. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer’s needs.

On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other, and you will be an integral part of driving that culture.

Specifically, we are looking for you to:

• Build and lead your team with clarity, authority, and empathy.
  • Create an environment of psychological safety, where collaboration is expected and encouraged and where innovation and creativity thrive.
• Articulate and demonstrate the execution of your team vision and strategy while fostering team collaboration.
• Report on operational progress including opportunities, demo, and POC activity.
• Be focused on coaching and developing your team for both functional and technical skills.
• Exemplify and support the navigation of technical sales by partnering with your peers in Sales Leadership, engaging with your team on opportunities to drive technical proof points, owning and bringing customer escalations to positive resolutions.
• Represent Solution Engineering locally, building relationships with key business partners and stakeholders.
  • This will include peer SE Leaders, Sales Leadership, Product, Support, Engineering.
  • Use these relationships to ensure the success of Cloudflare and our Customers.
• Participation in internal organization projects for innovation and growing the Pre-Sales organization.
• You will take care of new team members and ensure workloads are equally distributed within the team.
• Exemplify and cultivate positive culture traits.
• Conduct 1:1’s with team members.

Examples of desirable skills, knowledge, experience, and goals

• You are personable and can provide constructive feedback when necessary.
• You will help escalate and identify issues quickly and efficiently and you will work with the other managers and the regional lead to ensure proper regional coordination.
• In Cloudflare, a manager is a player and a coach that still requires excellent individual contribution performance.
• Demonstrable experience in coaching, leadership skills, and team management of mid-market and public sector SE organizations.
• Demonstrable experience in navigating technical sales cycles.
• Demonstrable experience in understanding and solving escalations, team issues, or other management-related scenarios.
• Cultivate cross SE team/office coordination, keep us all connected as one team.
• Facilitate knowledge transfer between SE teams.
• Cultivate a very open communication environment. Feedback is welcome and appreciated.

We know that the ideal candidate may not have all of the above skills on Day 1 and we’re committed to developing and investing in the right person for the role.

Compensation
Compensation may be adjusted depending on work location.

• For Colorado and Texas based: Estimated annual salary of $203,000.00 to $249,000.00
• For New York City, Washington, DC Metro and California based (excluding Bay Area): Estimated annual salary of $207,000.00 to $253,000.00
• For San Francisco Bay Area based hires: Estimated annual salary of $218,000.00 to $266,000.00

Equity
This role is eligible to participate in Cloudflare’s equity plan.

Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.