We are looking for a Network Engineer to assume an Operations Manager role, serving as the primary escalation point for managed desktop issues at our client's US office. The ideal candidate should have experience in a support role, emphasizing the maintenance of high system availability, performance, and upkeep across IT infrastructure and managed desktops.
Client Details
A Wealth Management Firm known for its extensive range of financial products and services, including asset management, risk management, and advisory services.
Description
- Ensure the technology stack operates optimally, with a focus on resilience and reliability, while maintaining and sequencing patches and updates to maximize functionality and minimize downtime.
- Proactively manage incidents and problems by identifying root causes and recommending permanent solutions, and provide Level 2 or SME support, including user training and pre-emptive issue resolution.
- Coordinate with external managed service, software, and hardware providers, and provide input on service levels and contracts.
- Support change activities by providing test environments, handling deployments, and overseeing the transition of project work into production, along with subsequent monitoring.
- Collaborate with internal IT support teams, offshore teams, and vendor partners to achieve the best outcomes for end users, and engage with vendors for incident management and change tracking.
- Execute and enhance the client's IT & Vendor Change Approval Board (CAB) process, including reviewing and implementing IT changes presented at weekly CAB meetings.
THIS ROLE IS ONSITE, REQUIRING 3-DAYS IN-OFFICE PER WEEK IN NYC, NY!
Profile
- Experience and Background: A minimum of 5 years in IT, including over 3 years in engineering roles, ideally in a support capacity focused on system availability, maintenance, and performance for IT infrastructure and managed desktops.
- IT Environment Management: Experience managing complex IT environments for medium to large-sized businesses with 500+ staff, demonstrating strong problem management skills.
- Educational Qualifications: Tertiary qualifications in IT or related fields, with preferred certifications including Microsoft (e.g., MCSE), Cisco (ideally CCNA), VMware, Citrix, CompTIA, and ITIL.
- Technical Knowledge: In-depth knowledge of key IT systems and technologies, including Microsoft Server , Microsoft Exchange 2019/Online, SQL Server , Citrix Netscaler/XenApp, Cisco/Palo Alto networking, Active Directory, VMWare ESX 7.0, ServiceNow, VPN solutions, Office 365, Windows Desktop SOE management, and global software distribution via SCCM.
- Hardware and Software Support: Experience in hardware and driver support for workstations and peripheral devices, Group Policy management for desktop and end-user policies, and managing software distribution across a global fleet.
- Advantageous Exposure: Exposure to security measures (firewalls, web, email, endpoint protection), storage and backup solutions, Microsoft Teams, Mobile Device Management (e.g., InTune), and integration of private cloud services.
- Additional Skills: Familiarity with infrastructure design, Bloomberg, IRESS, FactSet, and mobile device management would be beneficial.
Job Offer
This position offers great pay and benefits!
Apply today using the link and your resume will be reviewed within 24 hours!
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.