Software QA Engineer

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Square App Marketplace is a platform that connects third party integrations using Square’s APIs to meet different seller needs. The Partner Quality team tests and validates all 3P integrations prior to listing and launching with Square. It is our responsibility to ensure all applications endorsed by Square meet our App Marketplace requirements and provide a best-in-class experience to sellers.

As we scale the App Marketplace enabling developers to submit applications without going through a rigorous vetting process, we are expecting an increased volume of applications. We are looking for a Software QA Engineer to work with developers and cross-functional teams to rapidly execute tests to evaluate the quality of 3P integrations. The successful candidate will have experience in non-traditional manual QA testing applications built by different developers and managing many concurrent work streams with short timelines. You will be comfortable dealing with external-facing project stakeholders, web and mobile application development basics, and repeatable processes. This position reports to the head of Partner Quality.

You Will:

1. Execute QA testing to evaluate the API functionality, user experience and design, and security of third party applications.
2. Work with Product Management, Engineering, GTM, and Partner Marketing teams to ensure high quality of integrations and mitigate launch blockers and dependencies.
3. Document integration issues, assess severity of blockers and communicate feedback and recommendation to external developers to improve their integrations.
4. Manage concurrent projects with different timelines and priority needs.

Qualifications

You have:

1. Minimum of 2 years of experience in technical product and/or user testing.
2. Basic understanding of RESTful API design.
3. A strong aptitude for learning new technologies.
4. Experience working with cross-functional teams and external contractors in a technical organization.
5. Experience working with Salesforce and JIRA tools.

You are:

1. An excellent problem solver, communicator, and team player.
2. A motivator and influencer of cross-functional stakeholders, able to direct team members and external partners in order to deliver on the defined strategy.
3. Passionate product-minded tinkerer focused on customer and stakeholder experience and goal attainment.
4. Ready to work with projects with ambiguity and feel comfortable in it.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $111,700 - USD $167,500
Zone B: USD $106,100 - USD $159,100
Zone C: USD $100,500 - USD $150,700
Zone D: USD $95,000 - USD $142,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance).
• Health Savings Account and Flexible Spending Account.
• Retirement Plans including company match.
• Employee Stock Purchase Program.
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance.
• Paid parental and caregiving leave.
• Paid time off (including 12 paid holidays).
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees).
• Learning and Development resources.
• Paid Life insurance, AD&D, and disability benefits.

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.