Senior ServiceNow System Administrator/Developer - Department of Technology (9976)

Senior ServiceNow System Administrator/Developer - Department of Technology (9976)

• Full-time
• Job Code and Title: 9976-Technology Expert I
• Fill Type: Permanent Exempt

This announcement has been reissued to amend the application deadline. Applications who have applied before 10/7/2024 need not reapply.

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire.

Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Job security , pension, and robust retirement options
• Competitive pay with consistent bi-yearly or yearly increases
• Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
• Generous paid time off , family leave, and more!
• Diverse work environment in a diverse city
• Union protections and representation
• Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

Position Responsibilities

This position will provide support for project-based works. This includes but is not limited to:

• Office of Contract Administration (OCA) business process automation (i.e., ServiceNow suite of OCA Waivers Custom Applications)
• City Administrator Office (ADM) ICS 214 Custom Application
• Enhancements to the existing suite of ServiceNow Employee Performance Management Custom Applications
• Enhancements to the existing ServiceNow Procurement Custom Application
• Enhancements to the existing ServiceNow Catalog items
• ServiceNow Platform maintenance and administration
• ServiceNow Platform upgrade
• As a Senior ServiceNow System Administrator , works on and is responsible for managing the core configuration and ongoing maintenance, user administration, and application administration within the ServiceNow platform.

Job Type: The Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work: Incumbent must be willing to work a 40-hour week as determined by the department. Travel within San Francisco may be required.

Education: An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units.

Experience: Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Desired Qualifications:

• Experience with system administration and maintenance of ServiceNow platform with mature implementation and custom application development
• Experience with development and implementation of ServiceNow ITSM & ITBM core modules
• Minimum of 3 years of experience with ITIL Service Management and Business Management core processes.
• Minimum of 3 years of experience in an Admin/Developer/Implementer capacity administering an enterprise-wide, multi-tier ServiceNow production environment
• ServiceNow Administrator Certification (CSA)
• ServiceNow Implementation Specialist Certification (CIS)

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How to Apply:

• Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before October 31, 2024 at 11:59 PM.
• Your application MUST include a resume. To upload, please attach using the "additional attachments" function.
• In addition to submitting your application, you MUST submit this supplemental questionnaire:

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.