Title: Field Engineer
Location: Minneapolis, MN
Duration: 12 Months
Responsibilities:
Provides service and customer support during field visits or dispatches.
Diagnoses errors or technical problems and determines proper solutions.
Produces timely and detailed service reports.
Documents processes.
Collects and analyzes performance data to provide technical assistance.
Ties workflow to schedule
Accurately documents solutions related to complex issues
Creates workaround procedures when standard procedures have failed and ensures issues are resolved
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
Builds positive relationships with customers
Ability to use a ladder