IT Engineer (Desktop Support)

Company:  Tipalti
Location: Plano
Closing Date: 03/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Position Summary
Tipalti is looking to expand our roster of IT Engineers to provide support to our employees in North America. We will be scaling rapidly over the next several years and this is an incredible opportunity to further grow your career. In this role, you will be working in a hybrid office environment and will collaborate with the IT Engineers on our Global IT Team. We will be moving fast so you will need to be able to make quick decisions while maintaining documentation and communicating with the team.
Why join Tipalti?
Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 4000 global customers, Tipalti is one of the most valuable private fintech companies in the world.
At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.
In this role, you will be responsible for:
  • Manage and improve IT infrastructure within the office.
  • Provision laptops for new hires, join the domain, and install the necessary software.
  • Keep an inventory of all laptops and other IT equipment.
  • Provide technical support to all Windows and macOS users in a remote, as well as onsite capacity.
  • Maintain tech equipment in conference rooms.
  • Manage local vendor relationships (ISP).
  • Be available and responsive to the team members who rely on you to stay up and running.
About you
  • Minimum 2-3 years of experience in a help desk or system administrator role.
  • MCSE or any relevant network-related certifications - strong advantage.
  • Communication skills to troubleshoot with users remotely, and in person.
  • Experience with the following
    • Windows and Windows Server operating systems.
    • Active Directory, and Group Policy.
    • LAN and wireless networks.
    • Network cabling and switch management in an office environment.
    • Configuring and maintaining firewalls (Experience with Meraki - strong advantage).
    • Experience with administrator functions in Google Workspace - strong advantage.
Our benefits package includes:
  • Hybrid working model that requires you to be in the Plano office on Monday, Tuesday, and Thursday
  • Competitive salary and stock options
  • Matching 401K
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Phone/internet allowance
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture

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Interested in learning more about us?
Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.
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