Company Description
AirTAC USA Corporation is a leading global manufacturer and supplier of pneumatic components and linear guides. Located in Katy, TX, we are committed to providing high-quality pneumatic products to industries worldwide.
Role Description
This is a full-time on-site role for a Technical Support Engineer at AirTAC USA Corporation in Katy, TX. Other responsibilities see below.
- Failure identification, identification of suitable measures, and fault clearance.
• Initiation of On-Site Support if necessary.
• Customers' compliance and certifications questions.
• Training on expert knowledge to colleagues and customers.
• Answers technical questions and solves technical problems of customers and sales team remotely or at the customer site.
• Product interchangeability.
• Tradeshows and other product advertising support.
Qualifications
- Technical Support and Troubleshooting skills
- Customer Support and Customer Satisfaction abilities
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving capabilities
- Experience in a similar technical support role
- Knowledge of pneumatic components is a plus
- Associate's or Bachelor's degree in Engineering or relevant field