Contact Center Engineer

Take the wheel. Be a part of a humble and passionate team that’s driving the change in education finance.

Want to love where you work? Join our award-winning culture!

We’re creating a workplace where Earnies feel inspired, engaged (ask about our survey scores), and empowered to do their best work – smart, fast, and without ego.

Our Values

Earn Happy Customers

Our customers’ journey is ours to share. Our success comes from anticipating their needs and providing the solutions they’re looking for. This combination of empathy and action helps them become our best endorsers and biggest fans.

Better is Better

The path to great means getting better every day. We push ourselves, and each other, to remain curious and think differently. We know the value of compounding and how continuous 1% improvement leads to massive changes. We are also willing to take big swings as we challenge the status quo.

PhD in Moving Fast

Our customers are tired of long wait times and large student loan bills so we constantly seek out ways to deliver faster. We refuse to waste time on things that don’t move the needle and we surprise teammates and customers with our speed.

Passion for Challenges

Perseverance and optimism are just the start to take on the inertia of a national trillion-dollar problem. We enjoy tough challenges knowing that if we persist through them we will make a difference.

Impact is a Team Sport

We maximize our impact when we act as one team. We each play our part and put team success above personal achievement. Earnies are willing to do what it takes to make the team better even though it may be uncomfortable for ourselves.

Benefits and Perks

In addition to a competitive compensation plan, we offer our full-time employees:

1. Remote-first flexibility
2. Monthly & annual remote work stipends
3. Robust 401k package
4. Annual company-wide offsites
5. And more

Employee Resource Groups

Celebrating Community

Express who you are and connect with fellow Earnies who support your values.

Applicants can learn more about their rights by viewing the federal “Know Your Rights” and pay transparency posters.

For California Applicants

Equal Opportunity Employer
Race/Ethnicity/Sex/Disability/Protected Veterans/Sexual Orientation/Gender Identity

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