Company:
Wunderland Group
Location: Chicago
Closing Date: 06/11/2024
Salary: £125 - £150 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Our big brand, national retailer is growing!
Join a dynamic design team and apply your background and skill to a growing, fast-paced organization to help consumers.
Long term, 40 hour per week contract opportunity, with strong chance to extend beyond the initially-slated 4-6 months. Also, eligible for health, vision, dental and 401k benefits.
Some of What You'll Do Each Day:
- Guide product, research, design, technology, and business teams through complex service design processes, applying a diverse toolkit of human-centered design methodologies.
- Design and facilitate workshops to align and ideate with cross-functional teams.
- Champion user-centered research and support research partners to uncover user pain points and opportunities. Translate insights into exceptional, end-to-end service experiences.
- Navigate shifting priorities to provide clear direction and input on product definition, tying efforts to broader organizational goals.
- Inform the roadmaps for teams to achieve recommended service experiences. Understand technical constraints and tie recommendations to business value.
- Own deliverables across the entire service design engagement-including journey maps, service blueprints, ecosystem maps, and service prototypes to explore and evaluate concepts.
- Clearly communicate visions and concepts, helping stakeholders at all levels to understand and buy into recommendations.
Here's What You'll Need To Qualify:
- Master's degree in Service Design, Product Design, Interaction Design, Human Factors, User Interface Design, Psychology, or related field
- Experience in adjacent design fields such as user experience design or product design
- Experience in a design consultancy and/or within a larger company
- Experience in the healthcare and/or retail industries
Start date by mid September, ideally!
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Wunderland Group
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