JD:
- Ability to take ownership of tickets (bugs, enhancement requests) and collaborate with stakeholders/internal customers to better understand requirements and meet success criteria.
- Expertise migrating SOC business processes and requirements to runbooks in ServiceNow.
- Thorough understanding of ITIL standards which are helpful in development and customization of ServiceNow Platform Applications.
- Extensive Experience in Applications using AJAX, JavaScript, JSON,and XML. In-Depth knowledge/Experience of Web 2.0, JavaScript, JQuery, W3C Standards.
- Excellent working knowledge and thorough exposure to compatibility issues with different versions of browsers like Internet Explorer, Mozilla Firefox, Safari and Google Chrome.
- Strong debugging skills using Firebug, IE Tester, and Chrome Developer Tools.
- Knowledge in Unified Modeling Language (UML), Flow Chart, Class Diagrams, User Diagram, Activity and Sequence Diagrams.
- Strong knowledge in Agile Development, Scrum and Waterfall Methodologies.
- Expert in creating Templates, Mockups and Prototypes, Web Interfaces, Layouts and Flow of future pages Using Web Standards.
- Experience working with CSS background, Layouts, Positioning, Text, Border, Padding, Pseudo Classes, Elements and CSS behaviors in CSS.
- Experience in system analysis, design, workflow architecture, development, testing and maintenance of web based applications.
- Excellent team player, self-starter and good at multi-tasking with ability to handle deadlines in fast paced environment.
Required Professional and Technical Expertise:
• At least 4 years of ServiceNow ITSM or SIR management
• At least 3 years of experience in JavaScript
• At least 2 years of experience with XML and REST API integration
• Ability and interest to learn new tools and technologies
• Critical thinking and problem solving skills
• Passion for information security and data security
• Strong written/verbal communication skills
• Strong interpersonal and organization skills
Preferred Professional and Technical Expertise:
• Experience with ServiceNow Automated Test Framework (ATF)
• Experience integrating with ServiceNow
• Experience with Agile development/DevOps methodologies and tools