Company:
Net Commesh
Location: Dallas
Closing Date: 29/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: Front Desk Representative
Location: Dallas, TX
Reports To: Front Office Manager
Job Type: Full-Time
Job Summary:
As a Front Desk Representative, you will be the first point of contact for our guests, providing exceptional customer service and support. You will be responsible for managing guest check-ins and check-outs, answering inquiries, and ensuring a positive experience for all visitors. The ideal candidate is friendly, organized, and possesses excellent communication skills.
Key Responsibilities:
Location: Dallas, TX
Reports To: Front Office Manager
Job Type: Full-Time
Job Summary:
As a Front Desk Representative, you will be the first point of contact for our guests, providing exceptional customer service and support. You will be responsible for managing guest check-ins and check-outs, answering inquiries, and ensuring a positive experience for all visitors. The ideal candidate is friendly, organized, and possesses excellent communication skills.
Key Responsibilities:
- Greet and welcome guests as they arrive.
- Manage guest check-in and check-out processes efficiently.
- Answer phone calls and respond to inquiries promptly and professionally.
- Provide information about hotel services, local attractions, and dining options.
- Maintain accurate records of guest information and transactions.
- Address guest complaints and issues promptly and effectively.
- Collaborate with other departments to ensure seamless guest experiences.
- Assist with administrative tasks and clerical duties as assigned.
- Maintain cleanliness and organization of the front desk area.
- High school diploma or equivalent; additional education or certification in hospitality is a plus.
- Strong interpersonal and communication skills.
- Proficient in Microsoft Office Suite and familiarity with hotel management software.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a positive attitude.
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