Maintenance Engineer II / Quick Caller - Arizona Biltmore

About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining).
Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.
Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
Overview
We're looking for a team-oriented Maintenance Engineer II to join our Property Operations Team! This position will primarily work as a Quick Caller and Rooms Preventative Maintenance but may be assigned to other areas as needed.
As a Maintenance Engineer II , you would be responsible for performing repairs and preventive maintenance tasks in all areas in a professional manner. Specifically, this includes, but is not limited to, the following duties:

• Perform routine repair and maintenance of guest rooms and equipment as requested by guests.
• Assess, troubleshoot, and determine appropriate action / next steps for HVAC, refrigeration, plumbing, and electrical.
• For plumbing, perform soldering and maintain basic pipe knowledge. Measure and determine which fittings to use to re-pipe a line.
• For electrical, troubleshoot low voltage controls circuits and maintain working knowledge of contactors, transformers, and relays, all components of a low voltage system.
• For HVAC, replace AC components such as air filters, actuator, and check thermostats.
• Perform basic carpentry work.
• Perform basic troubleshooting testing procedures.
• Use schematics, electrical and manual hand tools.
• Schedule workload effectively.
• Maintain detailed record keeping for logs and inspection sheets.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.

When assigned to the Quick Caller and Rooms Preventative Maintenance role, you will also:

• Perform routine repair and maintenance of buildings as assigned.
• Maintain working understanding of basic plumbing and residential electricity.
• Maintain knowledge in the use of all hand tools used in the performance of assigned duties.

This is a full-time position, and you must have availability to work weekdays, weekends, and holidays. The schedule for this role will vary with two (2) shifts per week being between the hours of 3:30pm-12am and the rest between the hours of 7:30am-6pm.
Qualifications

• Basic experience in maintenance trades to including electrical, plumbing, mechanical and carpentry, required
• Prior customer service experience, required
• High attention to detail, required
• At least one (1) year experience in hotel or resort, preferred
• Training or Apprenticeship in mechanics, carpentry, HVAC, refrigeration, and/or electrical, preferred
• Certification in mechanics, carpentry, HVAC, refrigeration, and/or electrical, preferred
• Valid Arizona Driver's License, preferred
• CPR / First Aid Certified, preferred
• CPO Certification is a plus
• Ability to work independently and as a team.
• Team player.
• Flexible and adaptable.
• Ability to read, write and speak fluently in English.
• Excels in problem solving and has a finisher mentality.
• Ability to schedule / manage workload effectively.
• Ability to assess and troubleshoot HVAC, refrigeration, plumbing, aquatics and electrical.
• Knowledge and understanding of basic refrigeration functionality.
• Basic carpentry skills and knowledge.
• Knowledge and understanding of basic troubleshooting testing procedures.
• Knowledge and understanding of basic plumbing and residential electricity.
• Basic awareness of how to use schematics, electrical and manual hand tools.