Role : Senior (Customer) Support Engineer
Location : Seattle Area Hybrid (2-3 days a week in office)
Comp : They are open for the right person, but circa $100,000 - $180,000 + stock
Domain: Database space - Series D
Do you enjoy helping customers and have worked in a highly technical space already? Want to work with some of the smartest engineering folk (ex-Google, ex-Sisense etc?)
A growing data-warehouse business are looking for someone like you to join their customer support engineering team of 5. You will help with any customer requests related to the database that predominantly come in via Slack or Email, but also collaborate with Solution Architects for new customers but also complex cases. Problems you will work on are within the data warehouse space, i.e implementation, multiple systems and layers, SQL & Relational Database Systems, Log Parsers, Cloud etc
You will be frequently collaborating with the engineering team, who consist of multiple ex google and meta folk. This role can move into a solutions' architecture role in the future too. Company culture is very collaborative, working with some super smart people, and the support team are beginning to utilise LLM technology to support their work.
15 days paid vacation + US holidays, healthcare coverage, 401k plan, commuter and interest benefits, company offsites
Your Qualifications
- 3+ years' of technical support experience
- Worked on a highly technical product
- Customer service oriented - communicative personality
- Strong written and verbal and troubleshooting skills
- Knowledge of SQL and other relational database systems + technologies
- Ideally exp with Database/Data Warehouse implementation and support
- Ideally knowledge of APIs or SDKs
Please note, this role requires deep SQL knowledge, so please only apply if this is you.