Customer Facing Developer

Company:  AssemblyAI
Location: San Francisco
Closing Date: 18/10/2024
Salary: £150 - £200 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

(Full Time) Customer Facing Developer at AssemblyAI (United States)

Customer Facing Developer

AssemblyAI United States

Date Posted: 01 Apr, 2023

Work Location: San Francisco, United States

Salary Offered: $150000 — $185000 yearly

Job Type: Full Time

Experience Required: 3+ years

Remote Work: Yes

Stock Options: No

Vacancies: 1 available

AssemblyAI is a remote-first AI company building powerful deep learning models for developers, startups, and enterprises to transcribe and understand their audio data.

Our ASR models already outperform companies like Google, AWS, and Microsoft - which is why hundreds of companies and thousands of developers are using our APIs to transcribe and understand millions of videos, podcasts, phone calls, and zoom meetings every day.

Join our world-class, remote team and help us build an iconic deep learning company!

The Role

We're looking for a Customer Facing Developer whose top priority is helping customers explore the potential of AssemblyAI through building innovative proof of concept applications. You'll guide customers through the development process, from design to deployment, ensuring their visions come to life while highlighting the power of our platform.

As a key member of our Solutions team, you'll work cross-functionally with Sales, Customer Success, and Product to gain a deep understanding of customer needs and ensure they are realized through your full-stack development expertise.

Required Experience:

  • 4+ years of experience leveraging web technologies and API’s to build full featured applications.
  • 2+ years of experience working in a customer facing role (Sales or Customer Success).
  • Experience troubleshooting API issues and triaging issues around customer integrations.
  • Experience with all of the following languages: Python, JavaScript (React & Node.js).
  • Experience working in a high growth environment such as a startup.
  • Experience building solutions for and troubleshooting full-stack applications.

Skills:

  • Clear and concise communication skills.
  • Willingness to take ownership and execute - can work independently.
  • Ability to manage multiple time sensitive projects, and work towards customer solutions as quickly as possible.
  • High competency in communicating complex technical issues to both technical and non-technical audiences via channels such as email, phone, etc.
  • Interest in utilizing customer feedback to identify and drive improvements in our products.
  • Capable of coordinating with multiple stakeholders and efficiently prioritizing tasks.

Benefits (US)

  • Competitive Salary + Bonus
  • Equity
  • 401k
  • 100% Remote team
  • Unlimited PTO
  • Premium Healthcare (100% Covered for you + dependents)
  • Vision & Dental Care
  • $1K budget for your home office setup
  • New Macbook Pro (or PC if you prefer)
  • 2x/year company paid team retreat

About AssemblyAI

Company Size: 51 - 250 People

Year Founded: 2017

Country: United States

Company Status: Actively Hiring

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