Every day, Agilent Regional Field Service Engineer help our customers to tackle issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this exciting work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a dedication to deliver the highest levels of customer service is how you will build customer success.
The ideal candidate will be based in the Denver or Boulder metro area.
The position has a multistate territory of Colorado, Utah, Washington and Montana.
Responsibilities:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our multifaceted product lines include hardware, software, and networking products as well as operating systems.
Install and optimize hardware/software/network products and configurations at customer sites
Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on service experience with LC (Liquid Chromatography) and LC-MS instruments
Diagnose and resolve product performance problems
Contact customers in a timely manner and schedule service efficiently
Perform maintenance and repairs
Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Connect with manager and sales team to ensure customer needs and expectations are clearly understood and met
Maintain Agilent's customer service reputation by following all corporate policies and procedures
Provide feedback to the Product Specialists, manufacturing and OEM vendors concerning performance anomalies encountered.
Uses the complaint handling system as required
Document time and expenses in a timely manner as required in SAP
Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business
Complete administrative paperwork and computer reports promptly and accurately
Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software
Respond to customer requests for service and communicate proactively before, during and after service
Train other field Representatives and customers
Serve as an internal resource on technical issues and manages product customer concerns
Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
May deliver internal technical training and maintenance seminars and workshops for field Representatives or customers
May calibrate equipment on-site for large volume customers
May qualify leads
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Minimum requirements include high school diploma, military training, associate degree OR some college with major coursework in electronics or previous work experience in a related field will be considered
Bachelor's or master's degree within the science field - e.g., chemistry, analytical chemistry biochemistry, biotechnology is a plus
4+ years of experience in a similar position or experience as an end-user
Service experience with LC (Liquid Chromatography), and LC-MS experience a plus
Previous instrumentation maintenance, wire diagram, electromechanical, preventative maintenance, pathology equipment or laboratory repair instrument repair experience is a plus
Experience with the Agilent solutions is desired but not crucial
Verbal and written communication is clear, respectful, and timely.
Travel: 40% 4-5 days per week in the field visiting customers. There will be an average of 5 overnights per month overnight.
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Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 18, 2024 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage. The full-time equivalent pay range for this position is $40.46 - $63.22/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit Travel Required35% of the Time ShiftDay DurationNo End Date Job FunctionServices & Support