Systems Engineer 1

Partnering With Physicians To Provide Best In Class Patient Care
Founded in 2002, Integrated Oncology Network is committed to helping our physicians deliver the right care, at the right time and in the right setting. We strongly believe that preserving the independent practice of medicine where patients are cared for closer to home and surrounded by our dedicated clinicians yields better outcomes. By creating a care continuum between our clinicians, patients and their support networks we deliver an unparalleled approach to the patient's care journey.
Job Purpose:
The IT Field Engineer plans and supports new site integrations, site closings, software and hardware upgrades, and other onsite services. To initiate these processes, this individual collaborates with project managers, Operations team members and the IT team. They assist in the development and implementation of deployment plans, configurations, and specifications. They maintain deployment and build installation documentation. Field Engineers partner with the Architecture and Engineering teams to produce new features and services and should go on-site when required to test and ensure that the installed products and services meet client's requirements.
Essential Functions:

• Operations and Support
  • Pre-Project/Prep
    • Travel to and from onboarding sites
    • Perform discovery site visits (survey)
    • Vendor research
    • Generate material quotes, as needed
  • Project Work
    • Travel to and from project sites
    • Moves, Adds, Changes or Deletions at a site level
    • Deploy hardware and software/applications
  • Post-Project
    • Create and publish handoff documentation (solutions)
    • Provide updates in CheckMK & Meraki
    • Post-project support
  • Adhere to and uphold security posture of the organization; escalate immediately if unsure
• Maintenance
  • Create / Maintain operational, configuration, or other procedures pertaining to the role
  • Provide primary support of Physics applications focused on setup rather than application features or functionality
  • Review ticket queues daily to provide movement on any open or assigned tickets
  • Provide escalated level support for incident resolution and root cause analysis.
  • Recommend operational, configuration or other procedures as they pertain to new site or software integrations/installations.
• Communications
  • Update Asana with tasks completed/new tasks identified for upcoming projects
  • Participate in Project and Team Meetings
  • Establish and maintain communication with vendors, ION team members and other essential contacts throughout project duration

Qualifications and Education Requirements

• Associates degree in computer science/information technology, industry certification (CompTIA, Microsoft, etc.), 3 years' industry experience; or, equivalent combination education, certification and experience
• One+ year experience Windows Server technologies
• Able to achieve two (2) relevant certifications to the organization such as:
  • Microsoft Technology Associate (MTA)
    • Windows Server Admin Fundamentals
    • Windows OS Fundamentals
    • Networking Fundamentals
  • Citrix Certified Associate
  • CompTIA (A+, Network+, Security+, Server+)
• Ability to work a flexible schedule (including overtime, and weekends), as necessary.

Other Desired Skills

• Project Management capabilities/knowledge
• System Imaging
• Prioritization and Time management skills
• Previous healthcare IT experience
• Superior analytical and statistical skills
• Knowledge of Meraki
• Familiarity with Physics Applications
• Knowledge of Microsoft Intune & Autopilot

• Occasional travel is required. Candidate must be driving distance to our facilities in the following areas:
  • San Diego
  • La Jolla
  • Encinitas
  • San Macros
  • Murrieta
  • Riverside

Required Competencies
Achievement Orientation. Attention to Detail. Communication. Initiative. Job Knowledge/Competency. Leadership. Planning and Organizing. Problem Solving.
Physical Demands and work environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.