Field Service Engineer

About us
Neocis is an established start-up revolutionizing dentistry with Yomi, the first, and only FDA cleared robot for assisted dental surgery. The company collaborates closely with leading clinicians to develop innovative technologies that help advance patient care and improve quality of life. Based in Miami, Florida. Neocis is venture-backed with funding from several prominent investors.
What's in it for you?

• You'll thrive in our innovative and collaborative environment
• Make an immediate impact on life-changing technology
• Avoid silos and "not my job" mentality in our smaller, fast paced, startup environment
• We offer sabbatical, parental leave and unlimited PTO policies
• Generous 401K plan with 4% company match
• Comprehensive benefits package that includes medical, dental and vision

The Role: Field Service Engineer
The Field Service Engineer is responsible for key activities in system installations, upgrades, and maintenance. This position will have the opportunity to work with several engineering disciplines from mechanical engineers to application software developers. They will play a key role in ensuring that Neocis provides top quality service to its customers.
What you'll do:

• Installing, maintaining, testing, and documenting complex medical devices
• Troubleshoot and diagnose malfunctions to reduce system downtime
• Maintain effective communications with supervisor and peers in daily activities.
• Complete training as applicable for Good Manufacturing Practices (GMP) related tasks.
• Follow all applicable Quality and Safety procedures
• Follow Good Documentation Practices (GDP)
• Maintain company working areas and local environment in accordance with applicable general operating procedures.
• Assure that all measuring instruments that are used are within calibration limits.
• Ensures that all activities are carried out within regulations and laws governing business and quality operations
• Responsible for ensuring compliance with all local, national, international and company regulations, policies and procedures for Health, Safety and Environmental compliance

What you'll bring:

• BS in Engineering or equivalent
• Experience with maintaining, testing, and documenting complex medical devices
• Willingness to travel on a regular basis to support multiple accounts
• Excellent debugging skills
• Ability to explain complicated technical information in simple terms
• Comfortable interacting with medical professionals as well as engineers
• Team player with excellent communication skills, including written and
• Experience with medical devices that include a significant software and electrical component
• Familiar with CT scan images and DICOM protocol standards
• Start-up experience
• Experience in a customer facing role

What else?

• This is a full-time position. This position occasionally requires long hours and weekend work.
• This is not a supervisory role
• The position will require 75% travel; frequently travel is outside the local area and overnight in and out of state
• The main location of this role is in a manufacturing/clinical environment and requires:
  • This position requires the regular use of optical and mechanical calibration equipment, hand tools, calipers, and digital multimeter
  • Prolonged periods working on a computer
  • Ability to lift/push/carry items up to 50 pounds
  • Frequent exposure to loud/moderate noise
• Reasonable accommodations may be made to enable candidates with disabilities to perform this role