Proficient in Go (Golang) programming languages Development experience with Go, Cloud and Microservice Development or Operational expertise with Linux kernel Experience and knowledge with cloud platforms (OpenStack / Public cloud) Strong analytical and problem-solving skills Familiarity and experience working with large scale infrastructures, and being able to explain reasons for specific design decisions Willingness to support code in production and be a point of escalation to resolve issuesoss-functional collaboration skills (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.