System Engineer II - NCH IT

Job Description:

Position Highlights:

• Position: Systems Engineer II
• Location: Arlington Heights, IL
• Full Time
• Hours: Monday-Friday, normal business hours
• Required Travel: N/A

Job Summary:

• The Systems Engineer II is responsible for researching, designing, building, configuring, testing, deploying, analyzing, administering, and maintaining/supporting environments and hardware, infrastructure and software platforms, and software technology components to meet current and future business needs.
• The Systems Engineer II leads efforts to research, design, plan and maintain new or existing hardware, infrastructure and software platforms, and software technology components.
• The Systems Engineer II utilizes systems, scripting and developer skills to execute on tasks related to analysis, integration, and moderately to highly complex incidents and problems affecting production systems and multiple applications.
• The Systems Engineer II designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture.
• The Systems Engineer II leads aspects of the implementation and design of hardware and software platforms and solutions, developing architectures to address business requirements, ensuring system scalability, security, performance and reliability.
• The Systems Engineer II typically works on more complex, larger and higher importance/impact projects and is expected to design highly optimal systems and processes as a result of broader and deeper experience.
• The Systems Engineer II possesses the ability to analyze and troubleshoot issues independently as well as coach other team members. A wide degree of creativity and latitude is expected.

What you will do:

• Leads the completion of assignments related to the on-going maintenance, expansion or upgrade of Endeavor's software, platforms, and devices within NCH legacy environment.
• Collaborates to build consensus with other Systems Engineers to ensure that the modified hardware and software interacts appropriately, data conversion impacts are considered, environments are developed and maintained, and other areas of impact are addressed and meet business function and performance requirements.
• Leads, delegates and directs large scale projects involving team members and potentially teams of other disciplines.
• Responsible for activities like analysis and development, implementation, modification and installation of complex systems in different operational environments.
• Leads implementation of hardware and software technology components by analyzing the current system environment and infrastructure, using technical tools and utilities, and performing complex product customizations.
• Executes changes to the platform which may impact other organizational functions.
• Responsible for all activities related to system and platform administration.
• Establishes standards related to implementing hardware and software technology components.
• Demonstrates a conceptual and practical understanding of the software/platform product and its applicability, as well as related products.
• Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems.
• Leads the effort to develop and maintain tools for the use of maintaining, modifying and monitoring hardware and software technology components.
• Executes assigned tasks concerning production service requests, administration and hardware and software technology components.
• Leads complex, hardware and software technology component analysis, and evaluation on resource requirements necessary to maintain/expand service levels or tune hardware and software infrastructure components for optimum performance.
• Plays a key role in the drafting of policies, procedures and associated training plans for system and infrastructure administration, appropriate use, security controls and disaster recovery.
• Leads efforts to ensure plans integrate effectively with other aspects of the technical hardware and software components.
• Leads execution of testing, debugging, performance analysis, and documenting hardware and software technology components.

Support Responsibilities:

• Resolves incidents and perform root cause analysis, escalating high complexity incidents and problems to provide future application, hardware and/or software resiliency.
• Performs On-call rotational duties by providing off hour support to supported platforms, software and infrastructure.
• Decomposes highly complex issues into meaningful and manageable parts.
• Responds to system hardware and application failures, reports and documents any malfunctions and/or observed deviations from standard performance.
• Handles and solves medium to high alerts and tickets in accordance with detailed documentation.
• Provides complex hardware break/fix while working with associated vendor where necessary.
• Assists with maintaining operational security through reporting and communication of security breaches.

General Health Information Technology:

• Maintain department records, reports and files as required.
• Attend team and departmental meetings, as required.
• Enhance professional development through participation in educational programs, current literature reviews, in-services, meetings and workshops.
• Adhere to the established best practices, standards, procedures, guidelines and methodologies within the work area.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options, including Domestic Partner Coverage
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities