Director of Software Engineering, Customer Experience New Los Angeles, California, United States

Director of Software Engineering, Customer Experience

The Company

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

The Role

We are looking for a seasoned Director of Engineering to lead our Customer Experience application development group through the next step function growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, contributing to a vision and shaping strategy that enables us to build top-notch customer experiences.

The ideal candidate will have a product-oriented mindset with a passion for technology and customer satisfaction. This individual will not only inspire and motivate their team but also shape a strong engineering culture across distributed locations. This leader will play a critical role in the company's success by ensuring that software development efforts are aligned with customer needs and contribute to the company's overall growth and profitability.

In this role, you will work closely with leads across Product Management, Software Engineering, Data Science, and User Research to identify and build products that impact the everyday experience of millions of people.

If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally.

Responsibilities

• In close partnership with Product Management, formulate and implement a multi-year vision and strategy for developing product offerings at Metropolis.
• Establish the processes needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions.
• Be a great coach to bring the best out of your engineering team.
• Be a key driver of hiring top talent and setting the culture with Metropolis Engineering.
• Foster a collaborative environment where the best product and technical ideas are nurtured and come to life.
• Manage the delivery of high-impact workflow, dashboard, and data visualization applications.
• Contribute to improving customer-oriented mindset competency across Metropolis.

Minimum Qualifications

• 10+ years of experience building customer-centric applications and products.
• Experience scaling and managing 30+ person teams, building a strong bench of senior individual contributors and managers.
• Experience initiating and driving strategic initiatives.
• Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings.
• Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer-facing applications.
• Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences.
• Preferred local to New York City or Los Angeles area.

Preferred Qualifications

• Previous experience working inside innovative, high-growth environments.
• Experience creating structure within an environment with high levels of ambiguity.
• Experience leading initiatives and developing thought leadership in high visibility domains.
• Experience with influencing open-source community or industry groups.
• Experience with leveraging AI technology to streamline engineering activities.

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows.