Driving Infinite Possibilities Within A Diversified, Global Organization
The future is what you make it
At Honeywell, our people are driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage. Honeywell is a diversified Fortune 100 company, with more than 122,000 people in 100 countries.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
Working at Honeywell isn't just about developing cool things. At Honeywell, our approach is simple. We hire talented people, nurture their growth, give them opportunities to make a difference, and promote from within.
Are you ready to help us make the future?
Honeywell Process Solutions is a pioneer in automation control, instrumentation, and services for various industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes.
Advanced Application Engineer
The primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Process Solutions (HPS) Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problems. Visits to customer locations may be required for critical site investigations.
Key Responsibilities
- Ability to deliver advanced remote support & services effectively for Honeywell DCS products/technologies (i.e Experian PKS, TPS, TPN, etc)
- Keep technically current with the Honeywell Process Solutions product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line.
- Ability to execute GTAC (Global Technical Assistance Center) and other standard audit checklists.
- Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
- Comply with all GSM processes for documentation and customer communication.
- Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
- Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
- Maintain proactive and timely communications, providing frequent and informative customer updates.
- Support Honeywell affiliates by participating in meetings with customers.
- Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.
- Ability to support through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support.
- Ability to work and communicate directly with Honeywell Developers to resolve a customer issue.
- Ability to detect and report Product Defects on the products supported in his current discipline.
- Report to regional stakeholders.
YOU MUST HAVE
- Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics.
- 4+ years' experience in DCS systems engineering, operations, or services support functions within the Industrial automation industry.
WE VALUE
- Engineering degree in Electronics, Chemical, Instrumentation or Process technologies.
- Experience with Honeywell DCS/Process Control Systems preferred i.e. Experion PKS, TotalPlant Solution (TPS), TotalPlant Network (TPN) product family and architecture.
- Knowledge and troubleshooting experience in various DCS products.
Additional Information
- JOB ID: HRD239850
- Category: Engineering
- Relocation Tier: Not Applicable
- Band: 03
- Referral Bonus: 1500
- Requisition Type: Standard Requisition
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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