We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.
In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients – including governmental agencies and private companies – throughout the United States and India.
We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.
Job Description
This position is 6+ months in delivering and supporting a technical solution for VMware VDI technologies and requires a person who has expertise in setting up, configuring, deploying and support VDI throughout the enterprise. This position requires 5+ years of experience. VDI Specialist provides operational and end user support for the VDI environment and participates in the development and implementation of operational procedures and standards.
Responsibilities:
- Defines the Windows desktop images standards, deployment methods and use of supporting tools and technologies.
- Application deployment and virtualization.
- Meets key performance indicators for infrastructure, user experience, applications, storage, servers, and network components related to VDI, escalating outcomes appropriately.
- Identifies issues proactively using required tools. Works on automating system procedures and processes to evolve the technology in the organization.
- Works in ticketing system to solve escalated issues.
- Contributes to knowledge base for troubleshooting and maintaining the environment.
- Provides documentation, processes and technical training to service desk and administrator level team members.
- Contributes to on call escalation support 24x7 per team schedule.
- Performs scheduled night/weekend work as required due to environmental constraints.
- Provides operational support for Active Directory and related network support equipment to ensure changes and maintenance do not interrupt service to the customers.
- Responsible for the analysis, administration and support of thin clients, virtual and physical desktops.
- Develop and maintain O&S Standard Operating Procedures for VDI Environment.
- Diagnoses and troubleshoots problems with PCs, software, communications devices within established procedures and responds to End User requests for technical support and assistance.
- Provides support and assistance to System Administrator(s), Network Engineer(s) and Telecommunications Systems staff in the delivery of End User support and Systems Maintenance.
- Assists in ensuring compliance with security policies and procedures.
- Participates in the development and implementation of VDI-related operational procedures and standards.
- Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
- Maintains current knowledge of relevant hardware and software applications as assigned.
- Virtual software provisioning skills (desired: VMware (vCloud/vCAC/vRAC).
- Virtual Desktop Administration preferably using VMware Horizon View.
- Windows Desktop Administration Skills. Microsoft Windows 7.
- Deployment and Configuration Automation Experience.
- Enjoys a fast-paced environment and can work and interact with others in a structured/team environment.
- Accuracy and attention to detail, must have organizational skills.
- Independent problem solver with troubleshooting, decision making and analytical skills.
- Requires limited supervision, self-starter, strong time management skills.
- Flexibility and adaptability to handle competing work demands.