Job Title: Support Engineer (Remote - California)
Location: Remote (Based in California)
Salary: $70,000 - $100,000
About Us
We are a tech company at the forefront of innovation, committed to providing exceptional customer support to clients using our cutting-edge solutions. As a California-based company, we understand the value of flexibility, which is why we offer fully remote opportunities for our employees.
Role Overview
We're looking for a Support Engineer with strong troubleshooting skills to assist our customers in resolving technical issues related to our software products. You will work closely with development and product teams to ensure customer success and satisfaction.
Key Responsibilities
- Respond to technical inquiries via email, chat, and phone.
- Troubleshoot and resolve software issues in real-time.
- Collaborate with the engineering team to resolve bugs and improve product quality.
- Document support processes and maintain knowledge base articles.
Requirements
- 2+ years of technical support experience.
- Strong knowledge of Windows, macOS, or Linux environments.
- Ability to communicate complex technical issues to non-technical users.
- Familiarity with ticketing systems (e.g., Zendesk, JIRA).
What We Offer
- Competitive salary of $70,000 - $100,000.
- Fully remote position with flexibility.
- Health, dental, vision, 401(k), and generous PTO.
How to Apply
Excited to help solve technical challenges? Submit your resume and cover letter to join our remote California team!