UX Content Designer - Premium Services

The Bay Area's top video-sharing giant is seeking a UX Content Designer to assist their team. As a UX content designer working on the Premium Team, you'll develop content strategy and messaging that help users understand the difference between different plan tiers and the various features and benefits. Ideally, the UX content designer would have domain knowledge of consumer-focused copy and can work strategically across a variety of efforts.

This role will be hybrid/onsite, three days a week. The team is in San Bruno and the office is public transportation accessible via company shuttle.

What You Will Be Doing

1. Write clear, concise user-interface text with an eagle eye for details.
2. Collaborate with designers, researchers, product managers, and engineers to define requirements against core user journeys; weave user insights, engineering constraints, business needs, and platform constraints into your proposals.
3. Think holistically to create a diverse set of writing and content design solutions with a deep understanding of user needs.
4. Manage multiple projects and stakeholders, prioritizing against tight deadlines.
5. Thrive in ambiguity with high confidence.
6. Uphold UX writing standards and frameworks and help evolve or develop new ones as needed.
7. Develop concepts for early-stage products. Provide data-informed insights to improve existing experiences.
8. Help coordinate translations, improve writing tools and processes, format documents, and generally lend a hand as needed to produce world-class software products.

People First

1. Advocate for user needs with PMs, even in the face of business needs.
2. Formulate UX content design hypotheses & update your work based on UXR readouts.
3. Foster an inclusive and collaborative environment.

Communication

1. You communicate effectively with cross-functional partners and influence partners on the best UX content design strategies.
2. Proactively seek feedback from design and writing teammates on your work; incorporate feedback appropriately.
3. Document and articulate the reasoning behind your content design decisions to stakeholders.

Autonomy

1. Set realistic expectations of what you can deliver; manage your time effectively using prioritization tools.

Leadership

1. Not afraid of challenging the status quo and offering bigger-picture content strategies that cut across product boundaries.
2. Understand when deeper exploration is warranted and when it's best to change paths and try another approach.

What You Need for this Position

Mandatory

1. BA/BS degree in English, communications, HCI, journalism, a writing-intensive humanities discipline, or equivalent practical experience.
2. 5 years of relevant work experience, including experience with consumer-focused writing for computing platforms.
3. Portfolio of UX-focused writing samples and style guidelines.
4. Experience using Google Workspace and Figma, Sketch, or equivalent tools.
5. Highly collaborative and self-directed.
6. Experience working in hardware, software, digital agency, customer support documentation, or related fields.
7. Ability to juggle multiple competing priorities in a fast-paced, constantly changing environment.

Desired

1. Prior experience in senior-level UX Content Design roles or related fields.
2. Excellent prioritization and comfort with autonomy.
3. Passionate about systems thinking.
4. Experience working with user research, data, and customer feedback; ability to synthesize these into specific content choices and a broader content strategy.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

So, if you are a UX Content Designer with 5+ years of experience, please apply today!

Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

1. Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : SR9-1776842 -- in the email subject line for your application to be considered.

Sammy Realon - Senior Recruiter, National Delivery - CyberCoders

Applicants must be authorized to work in the U.S.

CreativeCircle is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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