Senior Software Engineer, AI Engineering

Senior Software Engineer, AI Engineering

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

This opportunity is part of our Emerging Technology Group within Digital Technology. You will be responsible to drive the development of highly scalable backend services that will impact AI-related products. As part of Digital Technology – you will be able to drive our customer zero strategy for ServiceNow product - we ensure the products work for us internally and deliver value as it gets in hands of our customers.

What our team values:

• Being humble and having each other’s backs.
• Learning new things and sharing expertise with each other.
• Producing high quality work we’re proud of, and not taking shortcuts.
• Having fun—we like to joke around, eat lunch together, and even hang outside of work.
• Leaving work at work, maintaining a sustainable pace.

What you get to do in this role:

• Design, implement, and maintain efficient, reusable, and reliable Python code.
• Architect and develop scalable, secure, and high-performance AI-driven software solutions.
• Integrate ML/AI capabilities into the ServiceNow platform.
• Help evolve the MLOps process our team follows.
• Lead code reviews, mentor junior engineers, and enforce best practices in coding, design, and architecture.
• Collaborate with cross-functional teams including product managers, ML engineers to build and deploy high-quality features.
• Work with cloud platforms (Azure, Databricks, GCP, AWS, etc.) to develop and deploy cloud-based solutions.
• Identify and resolve software defects through debugging and troubleshooting.
• Continuously improve existing codebases to increase maintainability, performance, and scalability.
• Drive the technical direction of key projects and ensure alignment with overall business goals.
• Ensure system security and data protection principles are embedded in solutions.
• Stay up to date with new tools, libraries, and trends in the Python and software development ecosystems.

Minimum Qualifications:

• 5+ years of professional software development experience using Python.
• Strong understanding of design patterns, integration patterns/practice, data modeling principles, and best practices.
• Experience with microservices architecture.
• Expertise in building and optimizing scalable back-end systems and APIs.
• Strong experience with web frameworks like Flask and FastAPI.
• Familiarity with asynchronous programming and frameworks (e.g., AsyncIO, Celery).
• Solid understanding of relational and non-relational databases (e.g., PostgreSQL, MySQL, MongoDB, Snowflake, Databricks, Redis, ElasticSearch, etc.).
• Experience with containerization technologies (e.g., Docker, Kubernetes) and cloud infrastructure (Azure, AWS, GCP, etc.).
• Proficient understanding of version control tools (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.
• Excellent problem-solving skills with a focus on performance tuning, scalability, and security.
• Strong communication and collaboration skills.
• Knowledge of machine learning frameworks or data science is a big plus.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.