Field Service Engineer

Job Details Job Location Germantown Plant - Germantown, WI   Description

Position Summary

Exceptional opportunity for an engineer (or technician) looking to join an equipment technology leader in the packaging & converting industries. Our family-owned company is celebrating its 50th year in business & our employees enjoy a brand new corporate headquarters, a friendly work environment, financial stability and generous profit sharing and bonus programs. In this role you'll use your technical, problem solving and communication skills to help some of the biggest packaging & converting manufacturers in the world. In this critical role you'll travel to customer facilities to provide technical assistance, application guidance and instructional insights to help them optimize their operations. If you're interested in joining a market leader that prides itself on its employees and products, and want to work a traveling service role that gets you home for the weekends, apply now!

Responsibilities

• Field Service
  
  • Professional interaction with the customer related to Enercon Industries.
  • Preparation prior to arriving at the customer location to increase the likelihood of success during the visit.
  • Perform start-up assistance at customer sites. Ensure Enercon guidelines are followed during installation and communicate deficiencies found and the corrective action required.
  • Diligent adherence to safety protocols while on customer premises.
  • Independent travel to customer location by most affordable and expedient method possible.
  • Thorough documentation of issues related to Enercon equipment resulting in the need for a technical visit.
  • Thorough documentation of situations observed that may result in further technical issues at the customer location related to Enercon equipment.
  • Proactively suggest spare parts to increase the UPTIME of the Enercon equipment at customer site.
  • Prepare field service reports, service billing worksheets, and expense reports, and promptly submits them to the Service Manager upon job completion.
  
  
• Technical Support
  • Provide machine specific technical support via phone, email, and text when not traveling for Enercon service to both internal and external customers.
  • Provide training to new Enercon staff within the test/repair/service departments, and serves as technical resource for members of the sales department and lab technicians.
  
  
• After Hours Support
  • Provide after hours support via cell phone and email on a rotational basis to help fulfill Enercon's 24/7 service program coverage.
  • Willingness and ability to perform duties after-hours, weekends, and holidays to meet customer needs.
  
  
• Test
  • Provide production floor support on a rotational schedule in testing Enercon machines after assembly to assure they meet our standards before shipping. Testing can involve final assembly and packaging. Most often will include electrical testing and verification of the machine.
  • Basic knowledge of equipment used for production and general manufacturing and has the ability to work safely with and around high voltage and high power equipment.
  • Ability to utilize test equipment such as oscilloscopes, multimeters, current probes, and demonstrates a thorough understanding of mechanical and electrical schematics and diagrams.
  
  
• Repair
  • Perform routine inspections, maintenance, and upgrades in the Test/Repair department and laboratories to maximize efficiency and minimize issues.
  • Provide production floor support on a rotational schedule in the evaluation of customer machines sent to Enercon for repair of various issues. Involves testing and documenting findings and communicating findings to the department lead for proper quote generation to the customer for repair.
  
  
• Troubleshooting/Support Document Development
  • Thoroughly document repair solutions found in Field, Test Areas, and phone calls to develop online library. Regularly upload solutions to online library.
  
  
• Travel
  • Domestic and international travel regularly: Approximately 50% - 70% of the time, at late notice.
  • Able to travel internationally and possess a valid passport, driver's license, current automobile insurance
  
  
  
  

Qualifications

Basic Qualifications

• A bachelor's degree (B.S.) in Electrical Engineering OR
• An Associate of Applied Science Degree (A.S.) in Electro-mechanical technology, Electrical Engineering Technology or Manufacturing Engineering technology.
• Experience as a field service technician or engineer preferred.
• Basic knowledge of equipment used for production and general manufacturing, and the ability to work safely with high-voltage and high-power equipment.
• Ability to utilize test equipment such as oscilloscopes, multimeters, and current probes.
• Thorough understanding of mechanical and electrical schematics/diagrams.
• Strong written and verbal communication skills with the ability to work efficiently to meet deadlines.
• Physical ability to work in a factory setting and lift up to 50 pounds.
• Willingness and ability to work after-hours, weekends, and holidays to meet customer needs.
• Valid driver's license and willingness and ability to travel (approx. 50% - 70%) required; a valid passport or ability to acquire a valid passport preferred