Director of Site Reliability Engineering - Problem Management

JOB DESCRIPTION

Join an iconic company and take your career to the next heights by leading talented teams in transformative projects. Together, let's push boundaries and achieve unparalleled success.

As a Director of Site Reliability Engineering at JPMorgan Chase within the Consumer and Community Banking in Infrastructure & Production Management division, you are deemed a force multiplier at both a line-of-business and firm-wide level. Inspire your team members and others to deliver durable and resilient products and services to our customers, define firm-wide strategies for reliability, and guide and entrust your team to lead and execute those strategies.

Job Responsibilities

• Manages stakeholders with broad direction on complex projects to ensure work is executed according to compliance standards, service level agreements, and business requirements.
• Anticipates the needs of immediate team to proactively make decisions to eliminate roadblocks and deliver products and applications in line with business requirements.
• Applies cross-functional technical and business knowledge and leadership to multiple technical areas and disciplines.
• Identifies opportunities to initiate operational changes across disciplines and partners with leadership to support, influence, and drive innovation.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on software engineering concepts and 10+ years applied experience.
• In addition, 5+ years of experience leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise and more broadly across the organization.
• Experience leading technologists to manage, anticipate, and solve complex technological issues firm-wide.
• Influences the team’s culture by championing innovation and change for firm-wide success.
• Experience hiring, developing, and recognizing talent.
• Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale.
• Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments.

Preferred Qualifications, Capabilities, and Skills

• Experience with ITIL processes and frameworks.
• Strong understanding of problem management and thematic analysis of incident data.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.