Senior Application Support Engineer

The Senior Application Support Engineer will lead a small team to support customer-facing operations, ensuring timely resolution of technical and business issues.

Key Responsibilities:

• Lead and mentor Application Support Engineers, managing daily operations and ensuring adherence to SLAs.
• Collaborate across departments to resolve complex issues and enhance product offerings.
• Act as an escalation point for critical issues and oversee on-call support.
• Provide technical support, triage issues, and analyze logs for root cause analysis.
• Manage software upgrades, system configurations, and client migrations.

Qualifications:

• 5+ years in technical support, financial services industry preferred.
• Proven leadership experience in technical roles.
• Proficient in Microsoft Windows, FIX protocol, networking (TCP/IP), and SQL.
• Strong communication skills and ability to perform under pressure.