We are looking for customer-centric individuals who can provide white glove treatment to clients, that possess outstanding communication skills and are proactive in connecting the dots between their day-to-day job and the bigger organizational goals and initiatives. Demonstration of attention to detail, empathy, proactive creation and maintenance of documentation are essential for this role.
Our successful candidate has demonstrable experience in quickly ramping up with past client/employer organizations, with a keen ability to quickly learn security policies & procedures, and protocols.
Required Skills -1. Fundamentals of IT Cybersecurity
2. Strong communication and organizational skills
3. Ability to resolve incidents using critical thinking
Job Duties -- Resolve and triage incidents in our service catalog
- Maintain updated process documentations
- Use ServiceNow to capture work, maintain an organized and balance workload
- Escalate issues according to procedures
- Work with other teams as needed: account provisioning, data center, network administration, etc.
Job Requirements -- Strong written and verbal communication skills
- Undergraduate degree (BS) in technology related field, e.g., computer science, EMIS, systems engineering, electrical engineering
- Self-started with exceptional follow through and time management skills
- 2-4 years of relevant Information Security Experience, >4 years is a plus
- Experience with On-Premise and AWS hosting environments
- Understanding of security principles and network communication models and corresponding protocols
- Familiar with ServiceNow and system of record/workforce management tool
- Alert management experience
- Accountable for conducting phishing analysis, web proxies, endpoint detection and response, database monitoring
- Accountable for conducting security analysis or audits
- Possess high-level knowledge of assessment of Active Directory Security Group lifecycle management
- Experience in conducting industry and/or third party threat intelligence for integration into our client’s environment
- Network operational knowledge and experience is required
- Demonstrated ability to create information security runbooks, knowledge management, and other process documentation; in support of daily, weekly, monthly, and quarterly reporting cadences
- Ability to adapt to the use of new tools and approaches to address continuously emerging information security threats.
Security skills and tools: Carbon Black, Symantec Endpoint Protection, Imperva, Varonis, Tripwire, Forescout, Symantec Cloud Access Security Broker (CASB), SecureMail, Symantec WebPulse, VMRay, Symantec Web Security Service
Desired Security Certificates: Security+ from CompTIA, GIAC Security Essentials (GSEC), Certified Ethical Hacker (CEH), or other related Information Security certificates
Desired Skills & Experience -- ITIL-based training, experience, or certifications on SIEM are a plus
- Network firewall knowledge is a plus
- Familiar with Oracle Databases is a plus