Senior Service Engineer

Overview

The Senior Service Engineer provides technical support via telephone or computer and completes projects related to the hardware, software and/or communications on all components of Rain Bird Pump Systems, Central Control software, and other advanced irrigation products.

Responsibilities

• Provide technical phone support to customers, distributors, and field
• Complete assigned projects and provide the summary of work to the Engineering Manager
• Ensure all phone support and projects are performed in accordance with the applicable Service Level Agreement
• Provide diagnostic troubleshooting of pumps, motors, filters, VFDs, PLCs, communication equipment, and irrigation components to include valves, rotors, electronic controllers, flow sensors, and other
• Remotely work with on-site technicians as required for installation, maintenance, or repair projects
• Prepare and conduct classroom environment training at Rain Bird in Tucson, AZ, as well as remote locations as needed.
• Track, report, and follow-up on product and technical issues using established escalation
• Participate for one week approximately quarterly in the 24/7 on-call phone support
• Identify, document, and execute improvement projects to ensure field support personnel have adequate troubleshooting and operation manuals.

Qualifications

MINIMUM QUALIFICATIONS:

• S. Degree in Engineering or technical field plus 10 years of relevant experience
• Strong computer troubleshooting skills, both hardware and software
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Ability to work closely with co-located and remotely located
• Understanding of integrated mechanical and electrical systems

DESIRED QUALIFICATIONS:

• Fluency in Spanish or other foreign language(s)
• Direct customer service and support experience
• Experience with programming to include Programmable Logic Controller programming
• Irrigation, golf course service and Golf Central Control programming experience
• Experience in electrical or mechanical engineering
• Experience with personnel management and project management

Rain Bird is an Equal Opportunity Employer.