Executive Support Engineer

Job Title: Executive Support Engineer

Comp: 200-450k total (base+bonus) + additional benefits

Location: In office 5x a week based in Manhattan midtown

Summary: The hedge fund is looking for an Executive Support Engineer to provide world-class support to the office of the Chief Executive Officer. This person will be responsible for delivering and supporting the latest technology while maintaining a high level of reliability. To be successful, this person must show initiative and proactiveness, be motivated by technology and customer service, and have great attention to detail.

Responsibilities:

• Providing excellent, white-glove, VIP customer service interactions
• Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility
• Identifying, diagnosing, researching, tracking, and resolving complex technical problems
• Providing support for onsite/offsite presentations, events, and meetings
• Travel domestically to provide executive support on occasion
• Provide 24x7 on-call support in an on-call rotation
• Interacting professionally with internal customers and demonstrates key client service traits (e.g., responsiveness, attentiveness, composure, attention to detail, proactiveness)
• Working at a global hedge fund
• Delivering and working in an urgent and mission critical environment with a high sense of urgency

Requirements:

• Adapting quickly to a new and changing technical environment
• Engaging in technical collaboration with other Infrastructure and IT business groups
• Influencing and collaborating with other technical teams in the pursuit of resolving complex technical issues.
• Creating and executing detailed plans around executive-level projects resulting in highly effective and efficient delivery of technical solutions.
• Establishing trust and maintaining a high level of confidentiality for all VIP tasks.
• Communicating effectively with a wide range of audiences (technical and non-technical, staff and managerial), and in a wide range of settings (in-person, small group, on the phone and via Slack or e-mail)

Desired Skills and Experience
white glove support
Microsoft - O365 - M365
executive support
Windows