Engineering Manager, Infrastructure & Observability (Mountain View, CA)

Engineering Manager, Infrastructure & Observability (Mountain View, CA)

Department: Behaviors, Execution and Foundation

Employment Type: Full Time

Location: Mountain View, CA

Reporting To: Angela Tan

Description

We’re SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As a wholly owned subsidiary of Samsung, our corporate offices are based in Minneapolis and the Bay Area.

More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances, and we offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.

Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we’re reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings !

About The Team

SmartThings is seeking an Engineering Manager to lead our Infrastructure and Observability team. We’re looking for an experienced Engineering Manager excited about building networking and running observability tools. This team establishes a common pattern for Networking and monitors the health and hygiene of the SmartThings platform. This team manages the tooling around platform observability, including logging tooling, metrics, trace tooling, and internal tooling for FinOps. The team helps developers by providing data/tools to enable a seamless, sustainable, and reliable SmartThings Platform.

Key Responsibilities

• Team Leadership:
  • Coach, mentor, and develop team members personally and professionally
  • Lead end-to-end execution of initiatives and projects with your team, track progress, and maintain a clear perspective on deadlines and roadmaps
  • Establish team and individual goals
  • Balance business needs with people needs and be effective in breaking down work for the team
  • Ensure that team members get enough stretch assignments to grow them
  • Continuously improve team practices and procedures
• Domain Execution and Management:
  • Develop, maintain, and communicate team roadmaps
  • Curate Team backlog
  • Hands-on to provide coverage if and when needed
• Stakeholder Management
  • Organize work and active ownership of stakeholder communication on ongoing projects
  • Active collaboration with cross-functional teams across SmartThings and Samsung (Korea) to design and deliver complex and innovative new products
  • Foster healthy working relationships with distributed teams
• Customer Focus:
  • Actively engage with service teams
  • Listen to requests, understand the ask, respond, and act on the request
• Collaborate on engineering processes and be a willing partner or driver of process changes

Skills, Knowledge and Expertise

Inclusive Hiring Practices

If your skills and experience are close to what we’re looking for, we encourage you to apply. We know that abilities can be developed in many different ways, and some of the most educational paths have twists and turns. Diversity of thought creates the most creative teams, and we’re passionate about adding new perspectives to the conversation at SmartThings. Even if you aren’t certain you meet every requirement, we encourage you to apply!

What You Bring On Day One (Required Qualifications)

• Bachelor’s degree in Electrical / Computer Engineering /Computer Science or similar discipline
• 5+ years of experience with distributed software with a focus on Networking/Observability (eg. microservices, SaaS platform)
• 3+ years of experience managing software teams
• Organizational skills and Program management experience
• Proactive stakeholder communication and management
• Iterative development methodologies (eg. Agile methodologies)
• Travel: May include 10-15%, including occasional trips to South Korea

Desired Skills

• Logging or APM usage experience
• SRE background is a plus
• Working knowledge of AWS/Azure
• Infrastructure knowledge/networking
• Experience with agile methodologies
• High level of comfort communicating effectively across internal and external organizations
• Experience working with global teams in Korea and India

SmartThings Benefits

• We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health; an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.
• All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave).
• Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O’Reilly.
• Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.
  
  

Compensation for this role for a candidate based in Mountain View is expected to be between $174,972 and $262,458. Additionally, this role is eligible for a 20% annual target bonus potential, depending on company and individual performance.