Business Systems Support Specialist San Mateo, CA United States Software Engineering - Infrastr[...]

Verkada is the largest cloud-based B2B physical security platform company in the world. Only Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.

Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.

Founded in 2016 with more than $460M in funding raised to date, Verkada has expanded rapidly with 16 offices across three continents, 1,900+ full-time employees and 25,000+ customers across 70+ countries.

Overview

Verkada is seeking a Business Systems Support Specialist to support its Business Systems team, growing internal user base, and sales team. This position will work with our Business Systems team and internal customers on the daily and proper use of our tools and processes. A successful Support Specialist is meticulous and driven to ensure that platform users have the very best possible experience when using our tools. Our Business Systems team is a lean, creative, highly technical, fast-moving group with a strong passion for solving problems and implementing scalable systems.

Responsibilities

• Provide front-line support for platform users using the various tools that the business systems team has built.
• Prioritize and cultivate a positive user experience within our Salesforce environment for the sales organization.
• Document and communicate proper processes, tips, and tricks.
• Enable the user base to use business tools properly.
• Understand the context and scale of our systems, and use that knowledge to effectively problem solve.
• Identify areas of improvement within existing platforms and work with engineering teams to deliver regular improvements.

Requirements

• A customer-obsessed mindset, eagerness to learn, and a passion for helping others
• Solid understanding in business analysis including intermediate Excel / Google Sheets skills
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem-solving skills and attention to detail
• Ability to work within a team environment
• Bachelor’s Degree or higher

Pay Disclosure

$100,000 - $200,000 USD

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.