Software Development Manager, Builder Tools

Are you passionate about leading a high-impact systems development and operations team? If so, join us! This role is responsible for leading a team accountable for the operational performance, customer experience, maintenance, security, and functional parity of Builder Tools in Amazon Dedicated Cloud (ADC) regions. The ADC aligned team, Pyxis, supports Builder Tools within the Amazon Software Builder Experience providing the tools and products supporting software development across Amazon.

A Software Development Manager at Amazon understands the larger ADC picture (ie, customer needs, business opportunities, and problems to be solved), facilitates connections to customers, and guides the team in using the working backwards process to ensure the right solutions are developed and prioritized. This role is tactical and strategic: it is responsible for identifying strategic opportunities that solve tactical problems, and knowing when to invest in one over the other to deliver the greatest impact with the smallest investment.

This position requires that the candidate selected is a US Citizen. This position also requires the candidate to obtain or currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key Responsibilities:

• Manage a team of cross functional engineers
• Define the strategic vision for the team
• Coordinate operations work with multiple Pyxis service team managers
• Be a point of escalation for operational events
• Audit and improve system metrics, alarms, and architectures
• Devise, develop, and champion AWS SE best practices within and between teams
• Monitor service trends to identify opportunities for improvements