Senior Technical Engineer

Vaco is working on a great opportunity with a market leading client as they expand their IT organization. We are seeking a highly skilled and experienced Senior Technical Engineer who will play a key role in transforming the current technology environment. This role is pivotal in providing expert support for a range of end-user computing and networking needs. The ideal candidate will possess extensive technical knowledge, leadership capabilities, and a commitment to ensuring seamless IT operations. You will be responsible for managing desktops, laptop, and mobile device support, Windows OS, Apple iOS, JAMF/MDM, Office 365 administration, and other critical IT functions. We are looking for those that take a proactive approach to resolving issues and leading technical projects while maintaining high standards of communication and collaboration. You must be someone who wants to grow and improve; a driver who takes initiative, is hungry to take on challenges and brings a high level of accountability. If you are interested in learning more, please reach out to a member of the Vaco Arizona team today to learn more.
Position Responsibilities:

• Technical Support: Provide advanced support for desktop and laptop issues, Windows OS, Apple iOS, iPhone and iPad support, and Office 365 administration.
• End-User Computing: Manage and troubleshoot end-user computing environments, ensuring high availability and performance.
• On-Call Rotation: Participate in an on-call rotation to provide after-hours support for critical issues.
• Off-Hour Responsiveness: Be available for off-hour support as required to address urgent technical problems and system outages.
• Active Directory, User Accounts, & Group Policy: Administer Active Directory (AD), user accounts across all solution sets, and AD Group Policy, including user account management, permissions, and security settings.
• ITSM & RMM Tools: Utilize ITSM and RMM tools for managing support tickets, monitoring system performance, and deploying software updates.
• Technical Projects: Lead and contribute to technical projects, including system upgrades, deployments, and process improvements.
• Escalation Management: Resolve escalated technical issues from junior staff, providing guidance and mentorship.
• Coordination & Collaboration: Work closely with other IT team members, departments, and stakeholders to ensure effective communication and project success.
• Documentation: Maintain and develop accurate and comprehensive documentation for processes, configurations, and troubleshooting steps.

Qualifications:

• Experience: 5-10 years of progressive technical support roles, with at least 2 years in a senior or lead capacity. An ideal candidate will have systems, server, network, cybersecurity, or other tangential specialty experience, titles, or duties.
• Technical Expertise: Proficiency with desktop and laptop support (hardware, software, & networking), Windows OS, Apple iOS, JAMF/MDM, and Microsoft Office 365 administration. The ideal candidate will also have experience and understanding of automation & integration between various 3rd party solutions. Experience leveraging toolsets such as PowerShell, SQL+, Oracle, Oracle APEX, WordPress ,or IIS is also desirable.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Leadership: Proven ability to lead technical projects, manage escalated issues, and mentor junior team members.
• Problem-Solving: Excellent troubleshooting skills with a methodical approach to resolving complex technical issues.
• Availability: Willingness to participate in on-call rotation and provide off-hour support as needed.