Job Summary
Continuous Product Engineering position to diagnose, reproduce and identify solutions to customer reported problems with NetApp products.
You will work with Data Ontap, the number one storage operating system on the planet. Problem areas include NetApp hardware, software and multi-vendor interoperability.
This could be the right job for you, if you enjoy solving puzzles working "under the covers" of complex systems to understand how they behave and digging into low level operating system code to find and fix product deficiencies.
You will also collaborate with support and development engineers to improve the supportability, resiliency and functionality of Data Ontap.
Job Responsibilities
- Specific areas of focus will be in diagnosing, reproducing and providing solutions in the WAFL (Write-Anywhere-File-Layout) subsystem of Data Ontap.
- Collaborate with other engineers in debugging and identifying the root cause of filesystem problems as well as finding ways to recover data and/or down systems. Develop and communicate action plans as appropriate.
- Perform technical duties through careful examination of system logs, system status information, system memory dumps and Data Ontap source code.
- Perform technical duties in a timely manner while in constant communication with support personnel, escalation managers and sometimes directly with customers.
- Contribute to the development of software fixes or enhancements to Data Ontap.
- This is a regular daytime position but may entail some holiday and/or weekend coverage.
Job Requirements
- Motivated self-starter and self-learner; strong problem-solving, troubleshooting and analytical skills; strong customer focus.
- Experience with operating system software development at the kernel level.
- Experience programming in C, debugging with GDB.
- Experience with script programming in shell, Perl or Python.
- Proven aptitude for learning new technologies.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills to work successfully through complex issues.
- US citizenship is required.
Education
A minimum of 5 years of relevant experience is required.
A Bachelors Degree, Masters degree or PhD in Electrical Engineering, Computer Science, Math or related technical discipline, or equivalent experience is required.
In depth knowledge of basic concepts of computer architecture, operating systems, data structures and standard programming practices.
Compensation:
The target salary range for this position is $139000 - $195000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
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