Field deployment engineer

Job Description: A large public safety company based in Scottsdale, AZ is looking for additional Fleet Implementation Managers to join their growing team. In this role, the FIM will be responsible for training customers, technical and non-technical staffs, and 12V low-voltage sub-contractors on proper installation and use of the company's fleet products. This individual will need to be a strong communicator, as their cross-functional collaboration with technology decision-makers and program managers will be crucial in assisting and monitoring all software implementation lifecycles. This individual must be a quick-learner, able to adapt in a fast-paced environment, as well as a team player, with a desire to be in-person working with others. This position requires 100% travel to locations across the US; therefore this individual does not need to sit in Arizona, however it is recommended that they reside near an airport.

Day to Day:

1. Identify and implement solutions within minimal assistance in a fast-paced environment.
2. Flexibility to take on additional projects and adapt to changes in priorities.
3. Customer coordination and execution of field commissioning tests.
4. Deliver timely and detailed project deployment reports.
5. Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations.
6. Create accurate network diagrams and documentation for design and planning network communication systems.
7. Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale.
8. Train customer technical and non-technical staffs and 12V low-voltage sub-contractors on the proper installation and use of the full suite of Axon Fleet's components and products.

Skills and Requirements:

1. Expert-level understanding of 12-volt electronics (wiring diagrams, DC circuit theory, soldering, possess mechanical dexterity, and troubleshooting skills (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military).
2. Will be supervising and quality checking install of cameras and systems into fleet vehicles.
3. 2+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations (A+, Network + or equivalent preferred).
4. Cradlepoint router or equivalent configuration, implementation and deployment knowledge.
5. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred).
6. Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking.
7. Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN.
8. Very strong communication skills.
9. Ability to travel 100% of the time to locations across the country.
10. Extremely sharp and driven. Self-sustainable and able to understand the goals and communicate current status.
11. Emergency Vehicle Technician or similar ASE Electronics certifications.
12. Experience as a Military electronics technician.
13. Experience with A+, Network + or equivalent Cradlepoint Network Associate and Cradlepoint Network Professional certifications.