Director UX Design & Research, Healthcare Products

Carelon's Product Platforms and Strategy team is looking to hire a Director of UX Design and Research. This People Leader will manage and develop a team of UX researchers and designers responsible for integrating user-centric principles and processes in our Solution and Product design to deliver exceptional experiences for our internal staff users (nurses, physicians, call center intake, admin support) and our external users (Providers, Health Plans clients, members). This position will work in a hybrid way from any US Elevance Health corporate location. (Internal title: Director of Systems Support & Programs)

How you will make an impact:

1. Leads a team of junior and senior UX designers and researchers working on a suite of clinical solutions.
2. Oversees all user research and design activities across the organization.
3. Defines vision and strategy for UX and socializes that with key stakeholders in the organization to educate and integrate user-centric strategies into the end-to-end product lifecycle.
4. Collaborates closely with cross-functional leaders from IT, product, operations, vendors and other stakeholders.
5. Manages backlog of work for team and sets priorities based on enterprise goals, obtains alignment on delivery dates and scope with key stakeholders and ensures timely execution and risk management.
6. Ensures design deliverables are high quality, align to style guides and adhere to best practice UX principles.
7. Defines methodologies, standards and best practices for user research and UX design and operationalizes them within team.
8. Provides leadership in driving innovation in the design team and promotes a design-thinking mindset throughout the organization. Stays up to date on latest design trends, best practices, tools/methodologies.
9. Cultivates a culture of cross-functional collaboration, continuous improvement and learning in the team.
10. Oversees the delivery of system and soft-skill training and documentation of processes and procedures.
11. Hires, trains, coaches, counsels, and evaluates the performance of direct reports.

Requires a BA/BS in a related field and minimum of 9 years related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred skills and experiences:

• Strong training and experience in User Experience, UX design, user research, product design, Voice of the Customer (VOC), Journey mapping.
• Management experience leading teams of UX designers and researchers.
• Experience working in a highly-matrixed organization.
• Experience in integrating UX principles, design thinking mindset into an organization.
• Strong experience in Product and Platform Development environment.
• Experience with UX tools such as Axure, Figma, Balsamiq, Adobe XD and Optimal Workshop.
• UX with healthcare products such as Benefits Management, UM, PA, Digital Front Doors/Provider Front Doors, mobile apps; With users such as providers, health plans, and members.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $131,840 to $237,312.

Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ.

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.