Customer Engineer, AI/ML, Google Cloud

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience as a sales engineer or technical consultant in a cloud computing environment or customer-facing role.
• Experience with big data, machine learning, and numerical programming frameworks (e.g., TensorFlow, Python, MATLAB).
• Experience in virtualization or cloud native architectures in a customer-facing or support role.

Preferred Qualifications

• Master's degree in Computer Science, or a related technical field.
• Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., deep learning, LSTM, convolutional networks).
• Experience in architecting and developing software or infrastructure for scalable, distributed systems.
• Experience in data and information management as it relates to big data trends and issues within businesses.
• Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

About The Job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineer, you will work with Technical Sales teams as a machine learning subject matter expert to differentiate Google Cloud to our customers.

In this role, you will help prospective customers and partners understand the power of Google Cloud, explaining technical features, helping customers design architectures, and problem-solving any potential roadblocks. Additionally, you will have the opportunity to help customers to leverage specialized Machine Learning (ML) hardware developed by Google (e.g., Tensor Processing Unit). You will work closely with customers and product development to shape the TPU platform.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections and develop the strategy to resolve technical blockers.
• Provide machine learning expertise to support the technical relationship with Google’s customers, including product and solution briefings, proof-of-concept work, and partner with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work with customers to demonstrate and prototype Google Cloud product integrations in customer/partner environments.
• Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to implement a complete solution using best practices on Google Cloud.
• Travel to customer sites, conferences, and other related events as needed.