API Support Engineer

(Full Time) API Support Engineer at HelloSign (United States)

API Support Engineer

HelloSign United States

Date Posted: 31 Oct, 2022

Work Location: San Francisco, United States

Salary Offered: Not Specified

Job Type: Full Time

Experience Required: 1+ years

Remote Work: No

Stock Options: Yes

Vacancies: 1 available

If you love to delight customers and wow them with your technical savvy but also love working with engineers on complex problems, we would love to hear from you. As an API Support Engineer, you will manage the day to day contacts and inquiries that are received from our API customers and potential customers. You must excel at building relationships, enjoy representing a great company and be a highly effective technical problem solver. The right individual will be passionate about delighting our customers through each and every contact. This is a unique opportunity to join the technical side of an award winning customer operations team.

What You'll Do:

1. Assist customers with our application program interface (API) as their first point of contact.
2. Field Customer Support emails and calls about API features, functionality, and integration.
3. Be a tireless investigator to understand answers and resolutions.
4. Serve as a liaison between our customers and internal engineers.
5. Engage in development discussions to create/improve our internal processes and systems.
6. Work daily in at least two programming languages, guiding customers that are implementing our APIs.
7. Troubleshoot production issues related to our API or document processing.
8. Be comfortable using coding samples and snippets of code to communicate with developer clients.
9. Learn our API products in depth to be able to answer product knowledge on the fly.
10. Master the technologies related to our API products.
11. Embody our core values and uphold our unique company culture.

Who You Are:

1. Self-starter with the ability to demonstrate and explain API knowledge.
2. Ability to master our API’s functionality.
3. Extreme ownership of customer feedback and/or bug documentation.
4. 2+ years of experience working in technology.
5. Working knowledge of at least one programming language.
6. Ability to work in multiple programming languages and environments.
7. General knowledge of web technologies and related tools.
8. Excellent communicator who enjoys interacting with others.
9. Incredibly detail-oriented.
10. Strong technical writing skills.
11. Drive, independence, and resourcefulness.
12. Ability to maintain confidentiality of sensitive customer data.
13. BS/BA or related work experience.

Bonuses:

1. Experienced Technical Support Engineer professional with experience specifically supporting an API.
2. Experience working in a SaaS start up is a bonus.

HelloSign is an equal opportunity employer committed to hiring a diverse team of qualified individuals.