About Us
Moxion is a vertically integrated manufacturer of all-electric mobile power and energy storage solutions. We have developed commercial-scale, powerful, silent, and emissions-free mobile battery stations that are designed to replace traditional diesel generators in most applications today. We’re pioneering mobile energy storage technology, leveraging vertical integration and a software-enabled service model to deliver last-mile electrification for our customers and communities. The Moxion team is a passionate group of humans who care about the environment and disrupting the diesel economy. Come build the first distributed utility with us, propelling the biggest energy transformation of our lifetime.
The Role
As a Customer Quality Engineer with Moxion Power, you will be responsible for providing support to Moxion’s customers across the globe. While investigating customer complaints you will maintain good communication with customers, document your findings and support identification of root cause corrective action. You will monitor customer complaints and provide the voice of customer feedback to product management and product engineering. You’ll drive change and sustainable improvements with a data-driven approach.
What you'll do:
- Manage customer quality requirements, inquiries, or issues as the front-line interface.
- Lead and direct customer complaints to closure, by gathering appropriate teams and problem solving using tools such as 8Ds and A3’s.
- Provide the Voice of the Customer feedback to product management, product engineering, and manufacturing teams for characteristics that can become quality risks.
- Drive and coordinate investigations in close collaboration with field service representatives.
- Visit customer locations for investigations and root cause identification.
- Assist and complete other tasks as assigned.
- Periodically review with key customers regarding quality performance.
- Develop processes to manage and close customer complaints.
- Lead cross-functional problem-solving discussions utilizing industry-standard tools and processes.
- Support periodic customer satisfaction surveys and report findings.
- Ensure customer satisfaction is a major driving force to improve quality.
- Track key performance indicators, analyze, and report findings.
Skills to be successful:
- Bachelor of Science degree in manufacturing or mechanical engineering or equivalent experience.
- Minimum 2 years of experience in product manufacturing engineering, quality, field service, and/or testing.
- Knowledge of quality problem-solving methods including 5 why’s, fishbone diagrams, FMEA, and Lean manufacturing.
- Demonstrated ability to communicate effectively across all business levels and functions.
- Ability and willingness to travel domestically and internationally (5% to 25%).
- Strong problem-solving skills supported by structured Root Cause analysis.
- Basic knowledge of GD&T (Geometric Dimensioning & Tolerancing).
- Knowledge of ISO 9001, TS 16949 quality systems, and electro-mechanical systems.
- Quality Internal auditor experience is a plus.
- Proficient computer skills including Microsoft Office Suite.
- Experience using data visualization tools is a plus.
Pay Equity
Moxion is committed to the principle of pay equity – paying employees equitably for substantially similar work. Compensation displayed is a range. Maximum amounts are reserved for those candidates that exceed all experience and background requirements. We reserve the right to offer compensation based on experience. Moxion has different base pay ranges for different work locations within the United States.
Benefits
At Moxion, you get health, dental, and vision coverage, 401K, PTO, competitive equity & compensation packages, free lunch, coffee, and snacks onsite, and parental leave program.
Diversity and Inclusion
Moxion values diversity as core to our business. We care about growth for our people and team, which translates to an open and transparent culture. Moxion believes that diversity drives innovation. We encourage candidates from diverse backgrounds to apply.
If reasonable accommodation is needed to participate in the job application or interview process, please let our recruiting team know or email .
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