Director UX/CX Health Product Design

The Position

The Director of UX/CX is a senior leadership role, reporting to the VP of UX/CX, with overall responsibility for all aspects of UX for products and solutions for a significant business group within Wolters Kluwer.

Responsibilities include but are not limited to:

1. Strategic leadership: Defining the long-term vision and strategy for user experience design, aligning it with business objectives and goals. Establish design principles, guidelines, and best practices to guide the development of user-centered products and services.
2. Team management: Leading and managing a team of UX professionals, providing guidance, mentorship, and support. Ensure the team’s collaboration, growth, and adherence to design processes and methodologies.
3. User research and insights: Partner with our research and data team to gain a deep understanding of user needs, behaviors, and motivations. Ensure that the teams are using research findings, data and insights to inform design decisions and validate design solutions.
4. UX design and prototyping: Providing expertise in user interface (UI) design, interaction design, and information architecture. Oversee the creation of wireframes, prototypes, and visual designs to communicate and test design concepts.
5. Stakeholder management: Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals.
6. Inclusive Design: Implement and advocate for WCAG (Web Content Accessibility Guidelines) accessibility standards.
7. Usability testing and evaluation: Conduct usability testing and evaluate design solutions based on user feedback.

Desired Experience

• At least 10 years of relevant design experience
• 6+ years successfully managing design teams
• Understanding of how to successfully manage teams in the hybrid environment
• Proven experience hiring and managing teams
• Extensive experience working with senior clients, stakeholders, and developers
• Experience in affecting large culture change that drives business performance
• Exceptional communication and presentation skills
• Proficient in financial management and budgeting fundamentals
• Experience working in a Lean/Agile development environment
• Skilled at working with third party service providers
• Excellent time and project management skills

Educational Experience

Bachelor's degree/University degree, Master’s degree a plus#J-18808-Ljbffr